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Customer service:
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Return/Replacement policy:
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2/5

2019-08-13

unhappy about the customer service

"I am to this point unsatisfied with the inability to speak to anyone that can tell me why they have not processed my order 13 days after taking my credit card payment, nor could anyone even tell me anything about the order I placed.
The people I did speak to were very polite and to the point but clearly this is not how it should be done I should not have to keep waiting.
If there is an issue with the order we should have been notified asap and a refund immediately should have been completed.
"

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Pricing of products and services
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Verified
1/5

2015-07-26

"I am still waiting on my order that I placed 18 days ago. I haven't gotten an email about the status or anything. Not the best service."


Verified
3/5

2015-06-29

"It took a week to ship out. I had to call and remind them to ship out my order."


Verified
3/5

2015-05-21

"Ordered leaderless cassette tapes. Four of the six worked fine. However, two of the 120 minute tapes were essentially nonfunctional due to some defect in the tape. Specifically, the sound became garbled at frequent periods during the dictation. Therefore, only four of them are usable. "


Verified
1/5

2015-05-19

"I never got my order of ten boxes, yet."


Verified
5/5

2015-05-08

"Faster delivery than expected; packed very well."


Verified
5/5

2015-04-07

"Arrived quickly and as expected."


Verified
5/5

2015-04-05

"These note pads have disappeared from all local stores, was very glad to find them. thanks"


Verified
5/5

2015-01-27

"Still waiting on my order this time. Last time was much faster"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2015-01-05

"Package was damaged when arrived. "


Verified
5/5

2014-12-15

" Fast shipping and items packed well."


Verified
4/5

2014-12-10

"Once the item was shiiped it arrived quickly."


Verified
5/5

2014-12-09

"I ordered 10 of the same item at an excellent price, but my order turned out to be a pricing error on their site, so they refunded my payment in full. But, they did send me free, a quantity of 1 of the item I was trying to purchase. Excellent communication and great customer service."


Verified
5/5

2014-11-22

"Courteous and knowledgeable salesman. The desk was delivered within 5 days!! And for a small additional fee, the delivery men brought the desk into my home and placed it in my study."


Verified
5/5

2014-10-30

"Shipping was fast and free! Product arrived in perfect condition. Price was substantially lower than competitors. Will buy again!"