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Product & services pricing
5.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5
1/5

2019-10-23

Rip-off

"I purchased an Assassin's Creed costume from buy-cosplay with the expectation that, because I paid for altering to the costume to fit better, it would show up and fit properly. That is not what I received. The pants were those one size fits all elastic waistband pants. They were too large without stretching and didn't fit in the legs. The entire upper half of the costume, including the jacket arrived at least 2 sizes too big. Not to mention that as I was trying it on for the first time a button fell off.

When I reached out to them, I received not a single response. I emailed them, attempted to use their live chat feature, and even tried calling but could not get in touch with them. After 2 days of waiting I received an email. They asked for photos to prove that the costume did not fit, which I sent. The reply I received stated that from what THEY could tell, the costume fit and asked me to take down a review I wrote on Site Jabber. They also mentioned NOTHING about the picture where the “custom” pants were hanging well below my waist, and focused on a comment I made about the pants being the same color.

The only thing this company was worried about was that I took my review down and they asked me to keep the costume!
While this company does send a general semblance of the costume being purchased, I could have paid almost $100 less and gotten the costume from Spirit at about the same quality.

This site is a complete rip off and I would suggest staying away from them unless you have general one size fits all measurements.

Waste of money and time.

***Update 10/23/2019***
I have been receiving emails periodically since their first request for me to take down another review I had posted. As recently as yesterday, they offered me a $40 refund to take down the review. When I replied that that amount wasn’t even enough to cover what I paid for tailoring, they asked what it would take for me to take down the review. My request remains the same: Send me the custom outfit I paid for or refund what I paid for the costume and tailoring (I have the receipts) and I’ll return the costume.

My opinion remains as it was on my first review: Don’t waste your time coming through this site. It’s general fitted and the quality is mediocre at best.
"

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