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Product & services pricing
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Customer service:
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Return/Replacement policy:
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Verified
1/5

2004-01-14

"I ordered bed linens from them on December 21st. They advertise processing in 3-5 days. On the January 2nd, it still showed 'in process,' so I contacted them. They claimed that it had to wait until after the holidays, which are from 12/30 to 1/8 in Russia.
Now it's 1/13, and it's still 'in process.'
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
N/A
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
N/A
Being trustworthy
Being knowledgeable
Being easy to reach
Resolving problems
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
N/A
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use