"This was my first time actually purchasing a laptop (LG gram 14" 2-in-1 Lightweight Touch Laptop Intel i7).
I placed my order with BuyDig.com on a Saturday and it arrived the following Friday.
While waiting on my order to arrive, I noticed their website had it on sale for less than I paid. I reached out to them and requested a price match. Yanill Tejada responded and provided me with a refund of the difference between my purchase price and the sale price.
I had never heard of BuyDig.com, so I was a little reluctant to purchase my laptop from them, but in the end it was a great experience and I would purchase from them in the future. "
"I bought an item that I had trouble buying accessories for,I contacted customer service and they were very open to negotiate a discount without any delays."
"These folks were great to deal with, and when there was an issue, it was handled quickly and very professionally. The issue was a backorder item and completely out of their control, but that didn't matter, and they made everything right. Could not have asked for a more pleasant and responsive seller. Thanks for making me a return customer."
"Especially the agent "Buydig reseller""
"Great communication, make every effort to provide good customer service. Thank you for the help, I will definitely shop at BuyDig.com again. "
"To make a long story short could not pair my drone with controller call you guys but since you guys are not the manufacturer your representative gave me dji's service number which I called them and they were able to help good purchase actually great purchase with all the accessories and represented was helpful thank you so much I will use your services again should I find something else to buy thank you"
"I had reached out about an order, and Yanill T was very accommodating and helpful. Yanill understood my issues and made sure they were addressed. Looking forward to getting my TV from BuyDig! "
"Thanks to BuyDig for a great experience in obtaining my new Sony OLED + extended warranty. I got a great deal on a refurb and the set is in perfect condition. The BuyDig team provided amazing customer service to resolve a conflict between my initial delivery date and a planned vacation. The Customer Service team acted quickly, had great communication and provided a solution that exceeded expectations. Thanks a lot to Jessie and Nate for the great support, you have another long term customer."
"Well. I'll never know because they canceled my order. Said my card was declined. Which has never happened before. Got that email on a Thursday at 455pm. They close at 5. Couldn't call them on Friday b/c they close at 130pm. Order was canceled on Monday before I got home from work. Bummer"
"Excellent customer service"
"Made a purchase at a really good price but even when I realize I ordered the wrong item, customer service was great in working out the issue."
"I am a first time BuyDig buyer. Unfortunately I had a small problem and contacted Customer Service. Problem resolved and I will say that they are very interested in achieving complete customer satisfaction.
"Buy" the way, the price I paid for a TV bundle was astonishing low. And free shipping was astonishingly fast. Really fast.
"
"Excellent service & really fast delivery!"
"Amazingly fast shipping and customer service was with me all the way."
"Great experience with this seller would happily buy from again. Great customer service if I had any issues, great people to talk to and awesome products"
A rep from BuyDig.Com, cseruyabuydig, has responded:
“Hello,
I'm truly sorry to hear about the inconvenience you encountered with your recent order. This is certainly not the experience we aim to provide our customers, and I understand your frustration.
It seems there was a miscommunication or issue regarding your order cancellation and the card decline. I would like to help resolve this matter for you promptly. To do so, I kindly request that you reach out to our dedicated customer service representative, Nclaudio@beachcamera.com. We are well-equipped to assist you and ensure that any misunderstandings are addressed and resolved.
Your satisfaction is important to us, and we want to make things right. Please don't hesitate to contact us so we can work towards a resolution that meets your expectations.”