"The TV arrived in pristine condition (as advertised). Unfortunately, it was the wrong model ( model B, should have been model A). Christian J promptly responded with a solution.
The world is messy. Stuff happens. Fortunately, people like Christian J respond with empathy and solutions. Thank you. You have my business.
Kerry"
"was easy to purchase at a great price"
" ordered a 75 inch tv it took almost 2 weeks to get it. I unboxed it at it up and found that it was broken. It's almost impossible to get in contact with customer service. The first call I got the run around.. the second call the guy didn't kno his **** from his nose.. the third person set up a new TV to be delivered and the broken TV picked up. When they came to pick up the TV they did not have a replacement (the agreement was to bring one take one). So now I have no TV and they have my money and won't replace the TV??? RIP OFF!!!"
"So Buydig.com and BeachCamera seem to be the same company, and I actually have had a good experience with both - so that saves me some time with leaving reviews.
I have had many good experiences, but the most recent is the most relevant. I got a great deal from their eBay store (yes, they have an eBay store, so you can get both eBay bonuses and PayPal bonuses).
Unfortunately this item came defective from the manufacturer (there are threads on how many problems there are and so it is a known issue). Given my past experience, I decided to take the direct-to-seller route rather doing a PayPal guarantee return (I use that only if I have given the seller a chance and they are not being reasonable.
I had the luck to have Nancy M. as my customer service representative. What an angel. She listened to all of the delicate issues that came with my situation, was actually empathetic, and followed up many times not only by phone but by email as well. She was there every step of the way - sending me some things that I would consider a next step, ahead of time. People like her are one of the main reason I do business with certain companies - because if they are forward looking enough to hire such great customer service representatives, it shows that they care about their customer experience.
Everything went off without a hitch, just like Nancy promised. I even called to request something weird a company with the defective item requested from me, had a different representative (sorry that I forgot his name) and he was empathetic as well, and told me that what they are requesting does not exists, but if they give me trouble, to follow up and they will deal with it.
What a wonderful team, great stores with great competitive prices (and when you're lucky to stumble on deals that stack up, you get rock bottom prices. I could not be happier, and recommend them to all of my friends and family. If their price was 5-10% more than another unknown company, 100% I would pay more, for the peace of mind that people like Nancy will take care of me should things go wrong. "
"Thank you for your help and your time! Christian J.in resolution of my questions!!
Sandylo"
"I ordered a tv to be delivered for Christmas and they sent me a completely different brand. It totally ruined Christmas for our family and speaking to their assistant manger Josh, no attempts were made for customer satisfaction. I decided to ask for a refund and have them pick up the wrong tv they sent me. This was my first and last experience with Buydig.com"
“Hello,
I'm truly sorry to hear about the negative experience you had with your recent order. Your satisfaction is important to us, and I understand the disappointment this situation has caused you, especially during the holiday season.
I would like to express my apologies for any inconvenience you've faced and assure you that this is not the level of service we aim to provide our customers. We take your feedback seriously and would like to make every effort to resolve this issue to your satisfaction.
To assist you further and address your concerns, please reach out to our dedicated customer service representative, Nclaudio@beachcamera.com. We are committed to resolving customer issues promptly and ensuring your experience with us is a positive one.
We value your business and want to regain your trust. Please don't hesitate to contact us, and we will do our best to rectify the situation and turn this experience into a positive one!”
"Just found a shark robot vacuum that can run every day while we are away at work not making noise while we are home and watching TV at night."
"bought a TV and it was the best price, delivered on time as promised and with great care, great customer service through the process, Jessi was helpful"
"Janill Tejada was fast and responsive. Very happy with the outcome."
"Bought a tv for World Cup event but it got delayed several times and contacted several times to find out why but several times was told to wait for follow up and nobody gave update. Finally got a hold of someone who realized there was mistake in system. Multiple delays later, the tv arrived 3 weeks after original date needed. Tv came completely broken and requested to return. It took about a week and a half but got it returned. Still waiting for return. Talked to rep Jessi A who was really kind and supportive for the return which was one of bright spots of the process"
“Hello,
I want to extend my sincere apologies for the inconvenience and delays you experienced with your recent TV purchase. Your satisfaction is our priority, and I understand how frustrating this situation must have been for you. I appreciate your patience and understanding during this process. I'm glad to hear that Jessi A was able to provide you with some support during this challenging experience. We strive to ensure our customers receive the assistance they need, even in difficult situations.
Please reach out to our dedicated customer service representative, Nclaudio@beachcamera.com. We are committed to resolving customer issues promptly and ensuring your experience with us is a positive one. Your feedback is valuable to us, and we are taking steps to prevent similar issues in the future. Your satisfaction is of utmost importance to us, and we hope you will consider giving us another opportunity to serve you better.”
"Purchased a TV, the customer care team and Yanill T. help me find best products"
"I had a great experience with BuyDig and had a small issue with the product which was quickly resolved with help of support team members (Yanill T & Angela Z). I would definitely buy again from BuyDig."
"The buydig site is well designed, I was able to search for a tool I needed and find a great deal in just a few minutes."
"Great deal on Samsung sound bar."
"Packaged in a nondescript box. Gift card came in the form of a refund a week later. (Much preferred over a gift gard)
Extended warranty information arrived by email a day or so after the purchase order."
A rep from BuyDig.Com, cseruyabuydig, has responded:
“Hello, Thank you for reaching out to us and voicing your concerns. We truly appreciate your business and want to keep you as a satisfied customer. We are so sorry to hear about the conditions you received your order. Please contact me directly at Nclaudio@beachcamera.com, I would love to leave you with a positive experience in this matter. ”