ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.02/5
Chance of future purchase:
4.10/5
Shipping & packaging:
3.85/5
Customer service:
4.10/5
Return/Replacement policy:
4.20/5


5/5

2024-04-28

Great service for specific bulb needs

"We needed Very specific LED replacement bulbs for large “tree” lights Along the side of our school theater. BulbAmerica’s Website let us quickly and easily find the exact bulbs we needed and they arrived within a week. Super helpful."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2024-04-11

Easy to use website and quick service!

"I needed a new bulb for my oven and BulbAmerica popped up with my search. The bulb usage noted many ovens and said "any many more ovens". While my oven was not on the list, I decided to buy the bulbs. The price was great - at less than a quarter the cost of the LG bulb. The bulbs arrived quickly and worked just as I needed!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2024-04-09

No Hastle Replacement of Bulbs That Were Received Broken

"I ordered three Sylvania 40w U-Shaped FB40 T12 4100k Cool White G13 Fluorescent Tubes. When I opened the package, I discovered that two of the three bulbs were broken. I notified BulbAmerica and after I provided pictures of the packaging and broken bulbs, they immediately shipped two replacements. that arrived within less than a week. I accept that accidents happen and applaud BulbAmerica for their rapid corrective action for this issue."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2024-04-03

Product arrived damage. Still waiting for promised refund

"Product arrived damage. Still waiting for promised refund"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2024-02-07

Not overjoyed about the choice of shipping

"I would buy more from, and recommend Bulb America if they would offer a shipping choice of the US Postal Service for orders to Canada. DHL charges way too much for their customs clearance service. I would much rather do it myself. I will not be ordering again. It's shame as your product choice is phenomenal. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2024-02-06

1st bulb didn’t light 100%

"Was excited! Fast service, wasn’t broken when I got them, so I thought. 1st bulb out of the box, 1/2 lit!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2024-02-06

asking for a review

"I haven't received my bulbs and you are asking for a review?"

Detailed Review Benchmark + -
Overall product shipping and delivery process

Rep reply posted 2024-02-06
A rep from BulbAmerica , BulbAmerica, has responded:

“Thank you for reaching out to us. We apologize for any confusion regarding your recent order.

Upon reviewing our records, we noticed that your order for bulbs has not been processed because the selected payment method was wire transfer. Unfortunately, we have not received payment for this order.

If you still wish to proceed with your purchase, please ensure that the payment is made via wire transfer as originally selected during the checkout process. Once we receive confirmation of payment, we will promptly process your order and provide you with the necessary updates.

We appreciate your understanding and cooperation in resolving this matter. If you have any further questions or concerns, please don't hesitate to contact us.

Best regards,”


Verified
5/5

2024-02-06

Exactly what we needed

"We got exactly what we ordered. It was packaged well. Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
1/5

2024-02-06

Sold me a product that was discontinued and took 10 days to tell me that.

"Sold me a product that was discontinued and took 10 days to tell me that."


Verified
4/5

2024-02-05

Broken items

"Replaced in a reasonable amount of time but made me miss my schedule do to be broken first time. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2024-02-03

UV-C

"Got my uv-c lights. Third time I bought them. So far so good. I heard product service is not so good. Hope I don't need it."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-02-01

great item fast shipping. Happy!

"Had the bulbs I needed that were hard to find."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2024-02-01

As expected

"Projector bulb was sent and works as expected. "


Verified
4/5

2024-01-31

Great bulbs

"Bulbs are exactly what I needed. Took a bit longer for shipping than I expected but came just fine. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-01-31

Right product, right price.

"Right product, right price. Easy to use website. Refreshing in today's world."