"Placed an order for a Ruger Super Blackhawk .44 magnum as my father used to own one. My father had been diagnosed with lung cancer and on his bucketlist was to pass with a Blackhawk in his hand. Sadly my father passed 8 days after the order was placed. I called Buds to ask if shipping could be expedited so I could at least bury him with the firearm of his choice. I was informed by "customer service" that the firearm I had ordered, the firearm that showed as in stock, was not in stock and they were not sure as to when it would be shipped. At this point I was a little upset and asked if the order could be canc. I was then advised there would be a 10% re-stocking fee! How in the hell is there a re-stocking fee on an item you don't have in stock????? I advised the "customer service" of the situation and was advised that people die everyday and that was not Buds problem or fault. I disconnected the phone call. Three hours later I received an e-mail telling me my item had shipped and an e-mail telling me my order had been canc. I called Buds back and waited on hold for 42 minutes, when I finally got someone on line I was advised I was no longer a customer so they were only talking to me at their discretion, I advised them that I had asked IF the order could be canc. not TO canc. it. Buds advised me it had already been canc. a fee WOULD be applied, but I could re-order the revolver if I wanted to, I asked how long it would take to ship and was told approx. 12 days, I then asked how they could know that when earlier they had told me they were not sure when they would get any in and they hung up on me. My father was buried with a Ruger Super Blackhawk that was purchased from an individual I found locally online. If I ever run into ANYONE from Buds (may even make a roadtrip to make it happen) there WILL be blood on my hands when it is over."