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Product & services pricing
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Customer service:
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Return/Replacement policy:
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Verified
1/5

2005-11-25

"I was very disappointed with the check out process. This is my 3rd order with them and I had a change of address. The check out process allows editing of addresses, but it never saved the update. I followed up with their "customer service" site and notified them about the address issue. No response from them and I received a delivery message that it went to the wrong address."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
N/A
Overall technical support
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Resolving problems
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Being knowledgeable
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Being easy to reach
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Making decisions on their own
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Being trustworthy
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Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
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Customer service making decisions on their own
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Customer service being easy to reach
Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site