"Incredible Customer Service, and a Beautiful Diamond! I Very Highly Recommend Brilliance.com "5 STARS WITH OUT A QUESTION"
I was planning on giving my wife a very Special ring for our 25th Anniversary, after visiting all of the online sites and stores in San Diego and Los Angeles CA. I contacted Brilliance, Anthony Cappola was the sales person that contacted me and I told him what I was looking for, I still had a full year to make my mind on the right diamond, for the whole year Anthony kept sending me different stones that met my desires. I went on a trip to Hong Kong, India and Dubai one month before our Anniversary and I look for Diamonds while we wore there to compere prices and I still came back and bought a 6+ Carat round diamond from Brilliance. After I made my mind, my 25th Anniversary was in 4 days Anthony and Jonathon went the extra mile to make sure I had it on my hand on that day. I really appreciate everything they did to make my dream of giving my wife a very Special gift for our 25th Anniversary a reality, It's not easy to spend over $100K with out seeing the diamond first, but I trusted Anthony and it paid off big time. Read Less"
"I ordered a 3ct radiant cut lab diamond on a 2mm white gold setting. Very simple ring, but brilliance did a wonderful job creating my ring, updating my order and ensuring I didn’t wait too long for my amazing ring.
My only slight complaint is my prongs are ever so slightly off, so hair and strings get stuck more than I’d like, but you’d never notice anything visually off with the ring. "
"The experience was a good example of over-delivering. The diamonds that arrived in the studs were significantly higher quality than what was in the product description, which was a very pleasant surprise. My wife absolutely loves her new earrings!"
“Hi David! We're thrilled to hear that you found the perfect earrings with us! Your feedback is truly appreciated!”
"Ordered an oval lab created engagement ring. Customer service was great. Fast and prompt delivery on a custom engraved ring. Just in time delivery for a vacation proposal."
“Hi Jake! Thank you so much for sharing your experience with us. We are always happy to serve you!”
"Love the diamond I received. It fit perfectly on my ring!!"
“Hi Molly! Thank you so much for your feedback and for choosing Brilliance!”
"I can’t believe how perfect my experience was with Brilliance. From start to finish was seem less. The quality of the piece as outstanding and I have one happy wife. "
"Picking the dimond and ring was very easy to do on the website everything went flawless! The dimond i picked was a 2.02 carat emerald cut dimond ,vs1, super ideal cut, E and it is beautiful! My wife loves it! With the 14k double shank Cathedral setting ring! I will be buying again soon! And only took 4 weeks to get it shipped to me. My full experience was fast and easy i fully recommend!"
“We truly appreciate your kind words, Joseph. We are happy to know that you love your diamond! Thank you so much for being one of our amazing clients!”
"I bought a 2 CT lab grown diamond for my wife. Anniversary upgrade so to speak. Even though the shipping time seemed overly (15 business says) long, it was exactly what was quoted at the time of purchase. I had a question while waiting and Brilliance answered very quickly, less than a day. When I took the diamond to a local jeweler to have it set, even they remarked on the quality of the diamond. I spent a lot of time at different dealers comparing, as close as possible, prices. Brilliance has the best quality to price margins by far. If there was one thing to improve I suppose it would be the shipping windows, but, it really wasn't an issue. I'll be back, if there are more purchases to be made, in the future."
“Hi David! We are very happy to provide you with a beautiful diamond for your wife. Thank you so much for your trust and for recommending us to others. We look forward to helping you celebrate many more special milestones in the future!”
"The whole process was so simple. Narrowing down the size, shape, and sparkle of the diamond, to finding the ring to match it with. I needed to reach out a couple of times to actually speak with someone, and both times they were so nice. They were able to answer my questions and keep my order moving along. I’m happy I chose this company to build my engagement ring. "
“Hi Todd! We are so happy to have had the chance to provide you with the best ring and your satisfaction is very important to us. Thank you for your trust and support!”
"They have amazing pricing compared to other lab grown competitors."
“Thank you for taking the time to provide us with your valuable feedback. We are always excited to serve you!”
"I was in need of a rushed order, for a special occasion. The team at brilliance.com came through with no disruptions!"
“Thank you so much for sharing your experience with us, Donnie. We look forward to helping you celebrate many more special milestones in the future!”
"At first I was skeptical about ordering an engagement ring online. Not being able to see it in person, inspect the ring and the diamond itself. But Brilliance did a great job. Excellent customer service. They reached out to me next day about the diamond I was looking at. They gave me all the info and a video of the diamond. Not to mention excellent pricing! It was easy to create a custom engagement ring on a budget. Not gonna lie, it did take a little longer than expected to manufacture ring. But to be honest the overall quality of the ring is excellent so it was worth the wait. So glad I used Brilliance!"
“Hi Gabe! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!”
"My experience was so easy. The ring only took three weeks to get here is absolutely gorgeous. I am ton of compliments on it. I would definitely be using this company again"
“Hi Robin! Your satisfaction is our top priority and we are so delighted to know that you had great buying experience with us. Thank you so much!”
"I got a 2.16 lab grown diamond and can’t be more satisfied after getting help with a person online. The diamond was valued at $5,000 and I paid a price of $1,000. Everyone loves my wife’s ring and it glistens more than a real diamond "
“Hi Mark! Thank you so much for sharing your experience with us. Your support means the world to us!”
"Beautiful ring. It took about two weeks to arrive. Very nice quality, handsome on the hand.
Very happy with purchase. "
“Hi! We're thrilled to know that you found the perfect men's ring with us! Thank you so much for your kind words. We are always happy to serve you!”
"Excellent experience from start to finish and easy ordering and quick delivery"
“Thank you for taking the time to provide us with your valuable feedback, Steven. We are always excited to serve you!”
A rep from Brilliance, brilliancecom, has responded:
“Hi Ashley! Thank you so much for your feedback and for choosing Brilliance!”