ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
1/5

2015-11-11

"Hi all!
ALERT- THIS COMPANY IS TOTAL RUBBISH!

I have bought 4 bridesmaid dresses off this website. Their initial customer service was okay. When I received the rough packaging (in a plastic packaging, all scrunched up, straight out of China) and when I opened it, it was totally different to the description and photos. Lisa from the company have admitted that they use a different fabric (tulle in my case) to the description and photos, thus the cheaper price.. but claim it's quite similar. That is absolute FRAUD in my opinion and they do not have any disclaimer on their website or on the dress description that it might vary from the actual product. Now I have tried to contact the company to get my refund but they are not cooperating at all. TRUST ME girls, do not try to save money and buy from this company. You will end up with more hassle and have to get another set of dresses because the quality is so bad!!!
Another few points:
- they are not an Australian company and have used the com.au to trick their customers
- they have charged me $60 extra as per the invoice on my credit card bill (!!!) I couldn't believe this when I saw it on my credit card bill, so now I'm disputing these charges with my credit card company.
- they have obsurd shipping costs, but now it's understandable since it's coming from China.
- do not be tricked by the fact that they are recommended on The Knot's website.. they are totally rubbish.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges