"BridalPeople.com closed it's retail doors in Aug 2008 due to a poorly-timed large commercial real estate expansion that went bad right as the economy dropped. IMPORTANT NOTE: No customers nor employees were ripped off.
BridalPeople.com is under new ownership now and is operating as a Wedding Shopping Community with services for brides and is no longer a retailer."
"This company is terrible. I placed an order on 8/8/08 it is now 8/22/08 and nothing has shipped. They dont have a workind customer service line so I had to submit an email and go figure no one has replied back and it has been well over 24 hours. I left a message on their non fuctional toll free number and again no response. If anyone is reading this I greatly disadvise you to use this site"
"I ordered 4 items from bridalpeople.com on April 26. Since I am traveling overseas on May 12, I was happy to learn that each of the items would be ready to ship in 1-2 days. At least that is what the item information on the website said. I was also happy that since my order was above $100, it was eligible for free shipping. So, I made the order, and I immediately received a confirmation e-mail with the order number. So far my experience with bridalpeople.com was great, but things started going wrong afterwards.
On Monday, April 28, I called customer service to check when they are going to ship the items. They told me that 2 of the items were not in stock. One of the items was expected to arrive to them by the end of the week and the other one was expected to arrive at the beginning of the following week. I explained to them that I need to have the items by May 12, and they said that I might need to upgrade shipping to 2-day air if I want to have it by then. However, they said they will call me on Friday (May 2), to inform me on the current status of items, so that I can decide whether I want to upgrade the shipping method.
They didn’t call me on Friday, so I called them back on Monday, February 5. They said they were expecting the last item to arrive to their warehouse on Wednesday, February 7, and that they would be able to ship my order either that day or the day after. At this point, I was concerned that I would not be able to get my order on time through ground shipping, so I asked them how much extra would I need to pay to upgrade to 2-day air shipping. They said it costs an additional $5, so I didn’t think twice and asked them to upgrade the shipping method.
On Wednesday, May 7, I called them again and they said they have good news for me. They said they have everything in stock now and that they would be shipping the order during the day.
They called me about 2 hours later to inform me that actually one of the items was missing and that it would take 10 days for them to get it. So, I agreed to have that item taken out from my order, and they agreed that they would adjust the invoice total accordingly.
They called again after an hour to inform me that the 3 items could not fit into the 2-day air shipping box, and that I would need to pay an additional $16.93 for shipping. I figured it’s too late to cancel everything, so I accepted that as well.
Later during the day, I was looking at my online banking transactions and I was shocked to see that the order total they had charged me was $36.9 more than it was supposed to be.
I called back to ask what was going on, and they told me that the additional charge for 2-day air shipping was $29.95 + $16.93 and not $5 + $16.93 as they had told me before. The invoice was also not adjusted for the missing item, and they told me that I will receive a credit for that item. However, the credit has not occurred in my bank account yet.
In summary, bridalpeople.com have really disappointed me with their level of customer service. I understand that delays and mistakes can happen, however, when such things happen, the company needs to put more effort in resolving them to customer’s satisfaction.
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"I had ordered numerous items for my son's wedding on July 29. When I ordered, they requested the event date (08/20) and stated the order would be shipped within 10 days and that one item was on backorder & expected 08/10. When I heard NOTHING from them by 08/10, I wrote to ask the status of my order. I then wrote another letter 08/11 to again ask the status of my order. They wrote and told me that it would not be shipped until 08/22! I called to find out what was going on, and they told me that the backordered item was holding up my order. I asked her why they didn't contact me to let me know the item was not going to come in, and also why they didn't ship the rest of my order. She said they were waiting for the item to come in and didn't want me to have to pay for more than one shipping charge. I reminded her the wedding was 08/20, two days BEFORE they planned on sending the order and all that she kept saying was that they were waiting for the item and they didn't want to charge extra shipping. It was like talking to a wall! I asked her if they sent the order right now (08/12), when I would receive it. She said next Friday (08/19) - ONE day before the wedding. I asked her if they had express shipping, she replied yes but that it would cost extra. She stated that I would receive the order Wednesday (08/17). I asked her to substitute the item and express ship it, and I did receive it 08/17. She should have at the very least have sent the order out express with no additional charges - and she shouldn't have had to be told to do it!
When store does nothing but deal with bridal orders, I would think they'd be a lot more conscientious about dates and responding to people's questions and concerns.
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