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Product & services pricing
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Return/Replacement policy:
0.00/5
5/5

2003-07-28

"I bought a necklace from this retailer on eBay and paid using Paypal. The shipping process took a bit longer than I would have liked, but the product was great and the communication via email was fair and prompt. I would recommend this store."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Ease of ordering online
Overall technical support
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

KK
1/5

2002-06-25

"Sent me the wrong item. Though refunded the money for this item (after 2 months but this is their policy), never refunded the shipping cost. Wasted plenty of time with the customer service, but ended up with nothing. Strongly recommend to STAY AWAY from this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
N/A
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2002-03-12

"BEWARE - This vendor really needs to get it's act together. I ordered a coffee maker they said was in stock. Over the course of a month I spoke to them 8 times on the phone. Each time they promised it would ship the next day, NEVER HAPPENED. This was the worst online shopping experience I ever had with a online vendor."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process