"I love all the brands that BootBay carries. I was able to find a product that was sold out elsewhere and the customer service was able to help me apply a discount to my order. Also love that the shipping is free, and I noticed that their site looks so much better and is easier to use than when I'd been on before. "

"Beware of a lower price... My experience has been that this "Family" company does care about it's family, which happens to not be you, the shopper.

I was notified that my purchase was being canceled around Christmas time because their in-stock item was on backorder. I further wasted my time by replying to their $10 discount (to be applied on one of their other items that I did not want); I explained that their offer to appease was laughable and harshly requested them to fill their original commitment using "above and beyond" measures. I think they chose not to attempt any other avenues and told me that they are far from perfect... I can appreciate that.

I'm glad this company is only in charge of drop shipping shoes/boots and not something that requires higher cognitive skills where people could get hurt.

Besides my name, On Bootbay.com I will not waste further time nor another character

Jason



"

"I have tried for a month to get a receipt emailed to me for some shoe I bought for work and need receipt for reburstment. First time a called they said they would sent it by email that day but never did so I kept calling, now I can't even get them to answer the phone unbelievable that they are that lazy. Never again will I use them."

"Well, I ordered boots 3 weeks ago. Never received a tracking number although I did receive a confirmation email. I was given a vague delivery window of Tues - Friday. Here it is Saturday and still no boots, and no tracking number to find out where they are. Starting to think I wasted my money and will not be receiving my boots. I'm very disappointed with this and will probably NEVER use Bootbay again. "

"I had a great experience ordering from bootbay. They had the lowest price on a pair of Justin's for a Christmas present. Fast shipping. One happy customer!!!
"

"After shopping online for days looking for a certain boot, I found BootBay had the best prices available so I took the chance on a site I'd never shopped on before. They were even offering a discount on top of the great priced listed! I called my order in over the phone and customer service was outstanding. I was given my order number and it was emailed to me immediately. There was steady flow of communication on the order status with tracking on my package. Delivery was quick! Just a few days and I had the boots. I will be shopping with BootBay from now on. They beat other online retailers in price and customer service is excellent! "

" I have ordered online through multiple companies for years. NEVER have I had such terrible customer service, as Ive had with these people!!! Ordered on 12/17, and never received a receipt even though my PayPal was charged. Wrote site, and no response. Wrote the site again, and finally someone wrote back and apologized for no receipt and no response. Said boots would be arriving soon. Still didnt give order #. Boots arrived after Christmas. So much for a Christmas present on time! They were wrong size, so returned. Only the return info on receipt with shoes wasn't correct. You have to follow return info from site. What a headache! Finally got that done. No word from return dept for week. Contact mid Jan, and they tell me the boots I want are back ordered till beginning Feb. Ok. I call back beginning of Feb, no one answers for days, during hours. Finally someone answers, and they cant find me in their computer. Then finally they find me and say I owe a difference. Pay it, and they disconnect. No tracking number, no confirmation number. What? Two weeks later I call to check on status of boots, I get met by Jessica who had nothing but attitude with me because she couldn't find me in the system. So much she disconnected with me and was annoyed when she got me again, when I called back!! She was so rude when finally found me in their computer and said my order was under my maiden name. How was I to know that? Couldn't you pull it up from my address or zip code, etc. She informed me the boots were back ordered till March and I was aware of this because they called and told me. I said, no you didn't. She said with attitude, "Well, you or someone pretending to be you called and paid the difference and I'm sure they were told then." I said, no. I was told they would be shipped after I paid. She laughed and then I said, forget it I want a refund. She got even more attitude. First rejected my request. Then she said, "Fine, someone will call you back with that info." Really? Like I trust that to happen. You can't give me a confirmation number or anything? She told me someone will call or email me with that info. I said, how? You told me you didn't have my email or number on file. Aye! These people are nothing but trouble!! Never again ordering through them, and telling everyone I know the same thing. "

"WOW! I read reviews here and was worried about placing an order
with bootbay.com. The price was so good and receiving the order in a great hurry wasn't important. PLEASE note that I am writing this review on October 10 and the order was place LATE in the evening on October 8! AMAZING to receive an order that fast! The boots were great....size and price, and the shipping was almost as fast as shopping in person! FIVE STARS from me!"

"After doing lots of online price comparisons I found that Bootbay.com had the cheapest price on the boots I was looking for. I saved about 35% on my order and received free shipping. I was sent a confirmation email, but no shipping or tracking emails. Just when I started to think I may have made a mistake in ordering from Bootbay.com I received my boots. It only took six business days from the day that I ordered them until the day they showed up at the door. Completely reasonable shipping time."

"Be aware! These guys are dangers! First it took them over a week to send out the shipment, they told me they didn’t get the tracking Number yet, but i'm not stupid I traced it from the shipping package, so I can see it was send out a week later, then the product looked like it was a old stock, doesn’t fit, I true it in garbage, watch how you buy from this guys!"

"I ordered a pair of Ariat boots on 12/13/12 (Thursday) , missing the cutoff date for guaranteed Christmas delivery by 1 day. I was willing to gamble on the shipping since it was not shipping very far. Boot Bay told me the order would go to Ariat on Monday and confirmed the boot was in stock and available to ship as soon as the order processed. On Monday, Boot Bay sent me a UPS tracking number. 4 days later, tracking was still showing UPS had not received my package for scanning. Boot Bay responded to me that since I did not pay the $20 extra for expedited shipping, my order was being held so that they could accommodate expedited orders. I understand that the transit process time would be a gamble but I was not aware that they would actually have Ariat or UPS hold my order until the 26th of December before shipping it. This is unacceptable. I will never do business with Boot Bay again. I'm not sure who is at fault but I would think that if Boot Bay is purchasing product from Ariat and reselling them to me, then Boot Bay would have some control over when they want the item drop shiped. I placed my order over the phone specifically to confirm and ensure the boot was in stock and could ship asap. "

"I don't know that I have ever dealt with a company with customer service this poor. I ordered boots on 12/1 for my son's birthday, 12/8. I received an order confirmation, but no shipping confirmation and was told that was normal. I waited until Friday, 12/7 to inquire once again about these boots and it kept going to answering machine even though it was prior to posted closing time. I reached them on Monday, 12/10 and they tried to lie and tell me they had contacted me by phone and e-mail, I assure you this is not true. I find out the boots are on backorder and they have know this since Monday, 12/3 and no one ever contacted me by phone, text, e-mail or pony express. Save your time and money and go to a more reputable place. I consider myself lucky the boots didn't come, I would hate to think I had to deal with trying to return something if trying to buy something is this difficult."

"I must admit that after reading a couple marginal reviews about BootBay, I had hesitations about placing an order with this upstart retailer. As other customers have noted, they did not automatically send out an email order confirmation but were able to provide me a UPS tracking number when I contacted them by phone. What I did receive, however, was a splendid pair of late model Merrell hiking boots shipped precisely on time and $40 cheaper than REI or any other store on the internet!! If you're looking for low prices and prompt delivery, and can deal with bare bones customer support, they are definitely worth a try!"

"Do you know why their boots are much cheaper than other sites? Well, as it concerned me, they baited and tried to get me to switch. After I ordered my boots, the next day I received a standardized email that said that my boots were out of stock and would not be in stock until 3 months from now. Am I an idiot! And they also said, the new date was not guaranteed. Then they offered me a $10 mark off of any other boots. If you want to deal that dishonesty... then go ahead! "

"My experience with bootbay was good. I will say that I did not receive an e-mail confirmation or receipt of any type, but did receive my order for a high-priced pair of boots in just 4 days. Not to mention the fact that the boots I purchased were cheaper than any other online store by about $40.

I would have liked more communication, but in the end I am satisfied. "