"I was not happy with the shipping policy for Booq for two reasons:
1. There is no way to order from the website or to track an order from the website. It all has to be done via email to a separate customer service company
2. They have no replacement policy! We received the computer bag and thought it was beautiful, but it was too big. We wanted to exchange it for another bag. There are no exchanges at Booq. The customer has to instead cancel the order, pay for shipping to return the bag, and then re-order from the very beginning. We purchased a computer bag elsewhere. Shame, because their merchandise quality seemed good. Until Booq creates an online ordering service and has some sort of exchange policy, I will not purchase anything from them."
"I purchased a BP3 booqbag from this retailer. The BP3 is a very high quality storage pack for your books and Laptop. When you open the top of the BP3 you have immediate access to your books, right behind that you have a padded flap that stores your Laptop.
Price was good for the quality of the product. However, they charged $18.00 for FedEx home delivery. They really need to adjust that price. The BP3 only came in a standard box only wrapped in a tapped plastic bag.
Most companies charge that kind of money for FedEx 2nd day!
Overall, I would buy from them again.
"