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Verified
5/5

2007-02-16

"I found this store through Bestbookbuys.com. I ordered a CompTia A+ study book with priority shipping and got it in 2 days. Even with shipping added in I saved $15 versus retail.

Their website loads fast and their product tends to lean toward technical books and such. A great place, I would recommend them.
"

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Verified
5/5

2005-08-06

"A well organized site with a large selection of books for multiple professional tech fields. Not all publishers/authors are available, so not quite as diverse a selection as one might hope. Still, the prices can't be beat and the service is excellent. I've ordered from Bookpool twice. Each time I chose the least expensive shipping option and the books both arrived in two working days after the orders were placed. Such speed is remarkable. The ordering process is straightforward and easy to navigate. I highly recommend Bookpool."

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mz1
Verified
5/5

2005-06-10

"Ordered Flash MX 2004 book, arrived with FedEx ground after less then 24hrs. Best book store on the net."

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Ability to determine if a product was in-stock real time
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Verified
5/5

2005-05-31

"Needed a few books to finish up my MCSE (Cisco is considering revoking my cert's for this... LOL), no local stores had them, went online and did searching. For 3 Exam Cram books BookPool was cheaper with overnight shipping than Amazon was with standard shipping."

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Verified
5/5

2004-12-21

"I placed an order on a Monday that qualified for 'free shipping' and chose this option knowing that it may take a little longer to receive. I received my order on Tuesday the following week. I got what I was looking for at a great price, packed good, and with fast delivery. I will be checking Bookpool for my next book purchase and would recommend them to others."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
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5/5

2004-11-04

" I turned up a match from BookPool while searching for some books on CampusI.com. The retail prices on these books were a total of 130.00, without shipping. Bookpool's total was 71.20....almost 50% off! Even better, they only charged me 5.00 to have them shipped overnight. Here I am a little more than 24 hours later, and I've got the books in my hand. This is a site that I would recommend to anyone in the tech field.

Tom
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Detailed Review Benchmark + -
Overall quality of the company
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Is consumer focused
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Is committed to quality products and services
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Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
5/5

2004-11-02

"I am very happy with Bookpool's service. I had some problem with shipping quote so I contacted customer service and I got reply the same day. After I got the reply back, I ordered a book on Friday evening. This is Tuesday and I already gotten my book! Impressive service!! Will come back again!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
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Verified
5/5

2004-08-23

"Best price online. Ordered book. It arrived on time. That's 5 of 5 flawless transactions. Nuff said."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
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5/5

2004-06-07

"Invoice Number: My latest Order Number.

I have dealt with this company for years and they have always provided the highest quality service.

I would (and do) recommend them to anyone.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
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Being trustworthy
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Resolving problems
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Making decisions on their own
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Verified
5/5

2004-05-22

"Very nice prices and free shipping is awsome.

Even though they said 8-10 days for shipping and it was 5 days. That is awsome.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
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Verified
5/5

2003-12-27

"Purchased "Mastering Windows Server 2003" for more than $20 less than I could find it in any local stores. I ordered it on a Saturday with 3-4 day shipping, it shipped on Monday and arrived on Wednesday. Very satisfied with their service and prices, will order from them again!"

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Verified
1/5

2003-11-17

"If you want them to ship book oversea, pls think twice... Their packing do have problems. When I received a demaged shipping I start to talk to them and they keep asking you to send things to them and they will reship the damaged book. Finally they stop to reply to my email.

I already ask them to caneal my account and destory my credict card infomation. I will keep you posted when I receive anything from them.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-04-30

"The only problem I have ever had with Bookpool is that sometimes books I am looking for are out of stock, other than that it's a great place. I placed an order using el-cheapo shipping and got it in 2 days, at a better price than Amazon."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-04-03

"Prices are superb, shipping is fast and packaging is very good. Strongly recommended to anyone considering buying technical books. If you can find the books you want here, don't look elsewhere just buy it from here."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being trustworthy
N/A
Being easy to reach
Being knowledgeable
N/A
Resolving problems
Making decisions on their own
N/A
Overall customer service
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Customer service being knowledgeable
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Customer service being easy to reach
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5/5

2003-03-04

"As always bookpool has come through with incredible prices and fast delivery. Despite unusual needs such as shipping UPS to a PO Box my order arrived quickly. This is the third purchase I've made from bookpool and I plan to purchase all my tech books from them in the future. Prices averaging 40% below list price is another bonus."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process