ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


1/5

2022-12-22

Disappointed

"Extremely disappointed!
I trade my Sub with another Sub
I spoke with one of the sales guy; got my quote , paid straight away.
I’ve received the watch in extremely fast way, awesome!
But I’ve realized that I’ve been charged extra $300 on top of mine 16 k purchase..
I’ve called several times and finally they called me back said that they made a mistake on the final quote.
They charged me $300 without my consent.
Also they argued with me for 300$ instead take full responsibility on this.
Find extremely cheap for a company selling luxury watches.
What disappointing me most is that they argue for 300$ and they took away all excitement of receiving such an important piece.
They been in biz so long but they shouldn’t be able to take responsibility when they make a mistake
I will never order again from them for fact!
Make sure to triple check the final quote so you avoid surprises..
"

Detailed Review Benchmark + -
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-01-23
A rep from Bobs Watches, bobswatches1, has responded:

“Hello - Thank you for taking the time to leave us a review. I'm sorry to hear about your recent experience with us, and I agree that purchasing such a coveted luxury watch should be an overall very exciting experience. It sounds like you've already spoken to our team to resolve the issue, but I wanted to acknowledge your feedback and let you know that it is important to us. I would love the opportunity to prove to you why thousands of customers trust Bob's Watches each year. Please reach out to us next time you're in the market for a watch: 800-494-3708.
Best Regards,
Paul”


4/5

2020-02-07

A collector Daytona

"Bought a 1995 Daytona from Bobs watches - Overall a good experience.
Watch was complete.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2020-01-28

Do not do business with Bob's watches, they will take severe advantage of you.

"I sent some pictures of my old Rolex to Bob's and 2 other on-line buyers. They offered up to $1,100 pending examination. The other two companies were around $2,000. Because of the disparity, I decided to list the watch on E-Bay for auction. It was lively and the winning bidder paid $2,450. I can understand Bob's needs to make a profit...but this was more like a ripoff. My recommendation is do not do business with Bob's."


5/5

2019-12-26

It's Here

"I order this a little late but was still able to get it in time for the holidays (thank you Bob!). Fast shipping and nice people who always answered the phone willing to help. My new Datejust looks great and is now my daily watch."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-12-24

My Rolex Submariner Looks Great!

"I purchased a used Rolex Submariner from Bob's Watches. The watch was exactly as advertised, fast shipping, and in good condition. Thank you for the top notch services!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-12-19

Happy with my trade

"I was able to trade in my old Rolex for a newer model. Very happy I did. My original 16610 was nice but now that I've worn the 116610 I can feel the difference, especially in the bracelet. I'll be coming back when I am ready to buy another watch in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-12-12

Rolex purchase

"Excellent watch was as decribed received the watch quick from california to florida I will continue to purchase from Bobs. Great Experience!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-11-29

Best Place to Sell Rolex Watches

"I spoke with Lora over at Bob's Watches and I really enjoyed working with her. She gave me a generous price to sell Rolex and made the process easy. It was also nice that they covered the shipping and sent payment fast. Those were my to biggest concerns.
If I ever have another Rolex to sell I'll be calling back.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-11-22

Happy I choose Bob's Watches

"Everything went smooth and the Omega watch I purchased was delivered the next day. I had called in before purchasing to ask a few questions since the model I wanted is used. They picked up the phone right away and person I spoke with, Max, was very helpful. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-11-22

Bob's Watches is the best used Rolex dealer

"They have the most trust and integrity because they offer the best service, and with them i know my Rolex will be 100% authentic. I am always looking to find the best price, of course, but i am much more concerned to get a genuine Rolex. Price is secondary. Although i find their prices to be fair and as good or better than anyone else. I just bought a Rolex Day Date from them and i am thrilled. the watch is like brand new. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-11-21

I had a wonderful experience with Bob's Watches

"I had a wonderful experience with Bob's Watches. I worked with a woman named Sam who helped me find the right watch within my budget. The watch came the next day via FedEx. Everything looked good and my new Rolex watch works great. I am so happy that I choose to use Bob's Watches."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2019-11-20

Terrific!! Sold my old Rolex and Bought a new Rolex Datejust from Bob's Watches

"They were great and easy to deal with. They were actually referred to me by someone at my club who has bought several used Rolex watches from Bob's Watches. They walked me through all the different Rolex Datejust models which was very helpful. I ended up buying a pre-owned Rolex Datejust 116634 two tone. Im very happy. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-11-05

Successful Trade Transaction

"I sent my Rolex Submariner 5513 into Bob's to use as a trade towards a more modern Submariner. I loved that old watch, however I needed something new, something more durable I could wear on daily basis without having to worry about damaging one of the irreplaceable parts and etc. So I talked to Sam Berger on the phone, who was extremely knowledgeable and professional - she knows her stuff. She gave a me a preliminary price and told me she would need to see it to give me a firm offer. She told me I can either cash out, or use the watch as a credit towards something on the website. I was interested and a few days later, I received the packaging materials in the mail. Bob's covered the shipping to have the piece sent in and I felt comfortable knowing they were using fully insured FedEx shipping for the courier. I received an email when my package arrived and later that day I got a call from Sam going over the watch makers evaluation and pricing. I hadn't serviced the watch in ages so the time test report made sense (it failed the time test) and the watch also needed a new acrylic crystal. Sam made me a very fair offer and I used the watch towards a 114060 Non-Date Submariner with box and papers along with a check for the difference! The watch I got from Bob's Watches is beautiful, no wear, just like the way I saw them in the Rolex store. I am so happy with the quality and professionalism that is Bob's Watches. I would refer Bob's Watches to friends, family and colleagues, and I would encourage them to ask for Sam. She was a great help in the process. Thank you Bob's Watches and Sam for such a smooth and seamless transaction.

-Robby Redding
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2019-10-05

Excellent- Love my Rolex from Bob’s Watches

"Sold my used Rolex Datejust for $3500 and used the credit to buy a certified pre-owned Rolex Submariner. Max made the transaction fast and easy. I had never bought an expensive luxury watch online before so I was a bit unsure. Highly recommend Bob’s Watches for anyone looking to buy or sell a pre-owned Rolex. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

2/5

2019-05-31

Mens watch turned out unisex and sized for a female

"Purchased my first watch through them. I was very excited. I have small wrists and my watch was really tight. I figured something had to be wrong. Their site states men's are sized to at least 7 1/4 inch. Turns out mine is sized to 6 1/2 and I have already worn it. So I can't return. Since I filtered by men's only I can only imagine someone mislabeled mine when adding the inventory (filter is searchable by mens, women, unisex). If I filter by mens I expect to see mens only watches and sized accordingly. **** not feeling good about my first watch, especially considering the price tag. Now I'll need to go spend about $200 on additional links. I probably wouldn't feel as bad about my purchase if they had offered me the additional link or two for free. Can't say I won't ever order from them again. Just make sure to read all the details in the listing. If I had known more about watches I probably would have caught that the watch was unisex. Lesson learned. "