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Verified
5/5

2005-03-23

"They built me a custom gaming PC for less than I could find anywhere else on the Internet. It was shipped right away and it runs awesome! I would buy from them again in the future. Quick replys to my emails too! I give them two thumbs up for a quality gaming PC and fast shipping."

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Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
Making decisions on their own
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Verified
5/5

2005-01-28

"I have done numerous orders for customers with BilSystem and they have the best prices for customers of mine to afford. Keep up the great work. Thanks again Bill."

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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Being trustworthy
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2005-01-09

"I am very satisfied with the transaction. The price was right, the order arrived on time and it all works perfectly. I would definitely purchase from Bilsystem again!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being easy to reach
Resolving problems
Being knowledgeable
N/A
Being trustworthy
Making decisions on their own
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
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Product Returns/Refunds/Exchanges
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Overall web site
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Verified
5/5

2004-11-15

"Great service, product and price. Flawless transaction, system works great price is definetly right. Terry"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
N/A
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-10-31

"As a home user with limited tech experience,THIS COMPANY HAS DONE EVERYTHING POSSIBLE TO RESOLVE PROBLEM I HAD WITH A PURCHASE! Problem involved intell chip, asrock board and windows compatability. They replaces the motherboard three times, the processor and memory chip once and assembled the barebone system at no cost to me. Great job on customer satisfaction."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
4/5

2004-08-15

"I've done some small orders through this retailer, and decided to take the plunge on a larger order when a friend wanted a system built inexpensively.

I found an XP2000 barebones on sale for a good price, and ordered on 7/26/04. It was shipped on 7/27, and arrived at my door (in TX) on 7/30. Great!!

Of course, for this price, I didn't expect great components, but was surprised that for the most part, I got better than what I had paid for. The only problem I ran into was how to install front fans on a case where it's nearly impossible to remove the front bezel! Oh well....not a big deal, as I just used another case I had available, and will figure out this one at another time.

Good prices, great shipping time, with exceptional e-mail contact from Bill. Exactly what I'd expect from an online retailer! :)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Being easy to reach
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Making decisions on their own
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Resolving problems
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Verified
1/5

2004-07-27

"In my opinion this is the worst on-line reseller, they misrepresented an item I purchased and failed to correct the advertising even after filing a claim with the BBB. I've submitted a formal complaint with Florida's Miami/Dade consumer protection agency regarding the false advertising, so we'll see if PcRightNow Inc, will do the right thing. I will NEVER do business with PcRightNow Inc, again as I I do not trust the owner, nor do I agree with his way of conducting business, his customer service is the WORST!"

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Pricing of products and services
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Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Making decisions on their own
N/A
Being trustworthy
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Being knowledgeable
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Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-07-13

"Great selection, great prices, and fast turnaround. Can use credit cards through PayPal. Automated shipment tracking, responsive service."

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Verified
1/5

2004-03-07

"First let me say I have ordered from Bilsystem in the past and Always been satisfied.
HOWEVER, this latest order was for 2 moterboards with processors, 1 barebones computer that included a 128 MB DDR sdram and for 2 seperate 256 MB DDR sdrams. When the order arrives the 128 MB DDR memory is not there. The box is well sealed and untampered with the 2 256 DDR are there in a seperate envelope which also is sealed.
I immeadiately emailed them and as another reporter recountered 'Bill' responded back that the package must have been opened in transit and the module taken. I responded back that that didn't make any sense as the package was not tampered with and why would someone take the 128 module and leave 2 256. He replied that beings it was over 15 days since the package arrived, I was on vacation skiing, that I couldn't file a claim with the carrier. Now he doesn't answer my emails. I am putting the payment in dispute with my credit card company.
I would recommend that you do not do business with this firm as it appears that someone at their place is stealing from the shipments and they refuse to help.
"

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Verified
1/5

2004-02-20

"I've ordered several times from Bilsystem, AKA PCRightnow. This last time there was a missing mouse in my order. I emailed them about it immediately upon opening the package, which should have been 3 DDR memory chips, 2 ATX cases, 4 mice and 3 USB printer cables. They asked me to send back a copy of the packing slip which I did. Now they tell me they had packed all 4 mice and the shipper opened the box and stole one. They say I need to file an insurance claim with AirBorne. Well, this package was not opened and re-taped when I received it. At this point I feel very ripped off by them, not only due to the quantity but also the quality of the mice involved. They were pictured as Logitech look alike optical mice, described as ergonomic but are not ergonomic and not as pictured at all. I feel IF, and that's a huge IF, the shipper had opened the box to steal something, he wouldn't have opted for one of those cheap mice, when he had 3 DDR chips sitting right in front of him/her. Like I said, the packing box had not been tampered with and I won't file a claim with AirBorne so Bilsystem can get paid twice for a shoddy component. Back to NewEgg for my component purchases."

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Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
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Making decisions on their own
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Being easy to reach
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Being trustworthy
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Being knowledgeable
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Resolving problems
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Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-11-12

"Have dealt with this reseller on two separate occasions, both with excellent results. He is prompt, courteous, and very reasonably priced. I fully intend to use Bilsystems to supply as many of my computer needs as he can. Good businessman."

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Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-10-03

"I got a new mother board from these folks.When I put it in ,It would now power up.I e-mail them and they got back to me that day and told me what to look for.I did what they said to do and it works great.You can not deal with better folks then these people are.I will buy from them again.To bad all seleers over the net can not do business like they do.
Jim
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-20

"I have purchased items from this vender and never had any disappointment with there products. I might say there the best prices I've seen. I'm very happy with these honest people. I would and have purchased from them again. Thank you very much. Robert Campbell"

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Likelihood of customer recommendations
Overall product shipping and delivery process

1/5

2003-08-15

"I order a AMD Athlon 2.000+ CDRW 128MB RAM 40GB
system and 3 case fans from this business.When I
received them everything was there Except the AMD Athlon 2.000+ Processor and cooling
fan..after alot of emails he finaly sent me an Old amd 2000 Processor,the date on the cpu had 1999,and a case fan,not a cooling fan for the cpu.The 40gb Harddrive was a used one that had been in another computer.Please DO NOT BUY from this business,the other customers in these comments must be some of the lucky ones.If you do buy from this business,Buy from EBAY,not from his STORE, because you can leave Feedback at EBAY,but not at his store,and He Knows that..I am Very Dissatisfied,And will not every buy from Him again,and I recommend you purchase elsewhere too..
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-08-12

"I have never ordered from any online store and received such great service. This vendor verified my order at every step, and advised me of errors that I made, to make the ordering process smooth. They sent me an update everyday until the package arrived. I felt special, like they really care about service."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use