"Friendly and professional family-owned company. Great staff and exceptional buyer experience. "

"Pam in customer service stated that we had somehow entered in our PO# as the zip code for this order. The UPS WorldShip software they use should have caught this incorrect data, but for some reason it didn't. The shipment 2nd Day Air shipment was returned to them by UPS on 4/20. We requested via email on 4/23 that this shipment be sent back out via Next Day Air Saver, that request wasn't honored as the shipment was sent out via Ground service to our customer. We requested that they provide us with the new tracking number once the shipment was sent back out. We emailed Pam for a tracking number on the 23rd and 24th with no reply to our request. After a 3rd email rest on the evening of the 24th a new tracking number was provided on the morning of the 25th. After entering in the tracking number into the UPS system we were able to find out that the shipment was sent out on the 23rd.

Pam stated in her email; Sorry…it’s very busy here…I got the pkg back out the door as soon as I could to fix your problem…then it gets sent to the back of the line so I can fix other people’s problems.

Bill Hick level of service is poor compared to other suppliers we deal with."