"The worst. Bad return support. Costumer service is bad can't get thru on phone. I did not get prepaid returns label. Never again and I'll worn friends"
"Loved my purchase, timely delivery. "
I am also in the same boat with many here. I had purchase True Religion jeans from BTR. Prior, I've had some good and bad experiences but usually just a long wait for the product I ordered. However my last order was disappointing. I placed the order in July and on the site they had changed the delivery date 3 times. My patience had run out as it was now September and I contacted BTR customer service. They basically told me they do not track what the supplier had provided and sold. This was their response via email "..errors such as in this case are unfortunately not discovered until the supplier sends us the merchandise and we prepare to ship your order." I had asked what the repercussions were to the supplier and after 3 followups they continue to ignore me. This tells me they will not do anything and are happy they have received the money to either collect interest on or to have as cash flow and don't care about the customer. Not even any compensation for a lack of oversight and a long wait. Better to go with Amazon as they do care about their customers. Be wary of using BTR!!!"
"I bought few burrbery shirts which i never recived. I never got my money back ether. Be careful whit Beyone The Rack they are stilling money from people "
"I've been chasing them for over a month to retun and get refund for a shoe that they sent me the wrong size... will be the last time I'll deal with them !"
"Under the previous ownership, BTR was an awesome and reliable source of discounted high-end goods and fashion. Regarding delivery and customer service, I found that BTR always underpromised and overdelivered. Now, it's the exact opposite, assuming they deliver anything at all. You've got a 50% chance of getting what you ordered as a lot of items seem to become "no longer available". Of course, you don't find that out until after a few months of waiting and endless inquiries. So, on to product quality. Used to be great, now not so much. Seems like most of the goods are coming from that country infamous for its knockoffs and counterfeit goods. I don't trust that anything on BTR is genuine. I'd give it zero stars if I could."
"When I first ordered some sweaters, they arrived when I expected them and the quality was just fine. So I ordered a so-called Italian pocketbook. Delivery was a full month later than indicated and 2 1/2 months after my order. The first time I got caught in the rain with the bag, the finish began wearing off. I contacted them. Eight days after my inquiry, someone responded that they aren't responsible for the quality of the merchandise they sell. Buyer beware.
I've been buying from Zulily instead. The quality is better and their customer service is first rate."
"I ordered a product on January 21, 2018 with a ship date by February 12. My credit card was debited immediately. On February 13th the order was rescheduled to ship between February 21 and 25. I wanted to cancel the order. Chat was not available at 11 AM Central time on a weekday. The phone wait was more than 30 minutes so I emailed a request to cancel the order. The order shipped on February 20th and customer service replied to my email on February 22. Nine days to answer an email! When it gets here I will do a return. Yes, I made sure it was a returnable item. Meanwhile I found the product on Amazon for two thirds the price. DO NOT BUY FROM THIS WEB SITE."
"I order 2 items in 2016. A few weeks later they sent me an apology and stated the items were no longer available and they would issue me a credit. I never received the credit. I sent several emails and I used to get a response stating they would raise this with their executive. Now they ignore me completely.
Never trust this company! There are a lot of other companies that are good to their customers.
"Waiting on BTR credit. I SENT ITEMS BACK.... just waiting for my credits!"
"I just found out today that the amount I paid for the undelivered item is refunded to my card. With that, I would like to say thank you ! But if I may also add that I'm pleased with only 2 out of the 9 items I purchased. The other ones weren't quite what I expected, thought they were really real and of good quality. Shipping takes weeks and changing as well..."
"I have been waiting for three purchases I ordered in early November. The site promised a 3 week delivery. I still havent received these items and have inquired with customer service with no reply so far. In the past, I purchased a lot of items from this site with no problems and quick delivery/refunds if needed. I'm very disappointed and will not be purchasing any more items from this site again after this bad experience. They have definitely gone down hill in a major way! "
"I’ve been buying from BEyond The Rack for the past 5-6 years! Always a great experience! Products are always what they are mentioned to be. There Customer Service is also par excellence! One time had to return something as it was wrong size - return was seamless. Once I ordered a product but they ran out, so they swiftly refunded and offered lots of other options to choose from!
I love BTR! Thank you for your services up here in Canada!! "
"I used to like this company and buy from them often over the past years, the past 3 orders have all caused me headaches and their 'service' has worsened every time, on the last one they were over a month late in shipping any of my goods, I started a conversation with them over email and it took them days to get back to me, I responded asking for the second time for a refund and they still haven't gotten back to me now its been weeks... just pathetic... I understand they went through structural changes, etc. but at the end of the day the point is that I'll never buy from them again"
"I had a credit owed to me and with no warning that it became invalid when new owners took over!
I tried to use it and it came up invalid!
what a way to honor customers!"