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1/5

2022-07-07

Drop shipper, with bad inventory practices

"I ordered a rare accessory, as it said in-stock on the website. I added vacuum bags to get the free shipping (I don't need them as I have a full pack). They were out of the accessory, but instead of letting me know, and letting me decide how to proceed, they shipped the bags, then told me. Also, from the tracking, it's coming from the manufacturer. So they appear to be a drop shipper anyway. I would stay away. "

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Verified
5/5

2009-01-08

"Reasonable prices, fast shipping, no bs."

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Verified
5/5

2008-03-04

"I shopped around the internet looking for the best price on the Dyson Animal that I could find. A lot of sites look great but once you check them out at resellerratings you will find they lack in customer support or SCAM you. I can say that Best Vacuum is nothing like that. I had a couple of questions and I was able to get a timely response from them. I placed my order and just as promised it shipped the same day. Within three days time I had my vacuum. Even if this store might not have had the lower price I still would have ordered from them. Excellent customer service, great price, great shipping. What more do you want. "

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Verified
5/5

2007-12-14

"Excellent service! Ordered a Dyson vacuum on Monday morning and received it on Wednesday afternoon. Good price and the vacuum works great too. I was originally concerned due to aged reviews (also commending service), so I hope this provides an update. Would buy from here again."

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Verified
5/5

2005-10-28

"I am very satisfied with my purchase of a Dyson vaccuum. The order came 3 days later. Free shipping and no tax were a plus and they sent me a thank you card. So anyone worried about purchasing from them, don't be. "

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
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Verified
5/5

2004-06-13

"I was concerned about ordering from this retailer based on the tiny amount of feedback. I needn't have been. The transaction was flawless. I called to make sure the item was in stock, ordered on the Internet, and received my order exactly when I was supposed to and in perfect condition. How can you beat that? Highly recommended."

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Overall quality of the company
Pricing of products and services
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Value the company offers
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Resolving problems
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Overall customer service
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Customer service resolving problems
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Customer service being easy to reach
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-23

"Ordered a refurbished Dyson DC07 at 2:30pm. Received the order the next day with their free UPS ground shipping. Product was absolutely perfect, and timeliness of delivery was exceptional as well."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being easy to reach
N/A
Customer service making decisions on their own
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-03-08

"Excellent service. Called received help with picking vacuum, ordered shipped the same day. Arrived double boxed in just a couple of days. Excellent service, good price.

Thanks.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with