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Verified
1/5

2006-01-09

"Purchase was fine, but no warranty card or information supplied. When a factory recall issue came us, we sent to Nikon directly for repairs. They informed us that it was a gray-market camera, and would not repair.
Have been unable to reach Best Pro Photo despite sending several e-mails and phone messages. Would never deal with them again.
"

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Verified
5/5

2005-07-15

"Very good communications and very fast shipping. I suggest that buying your next camera gear at bestphoto.."

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Verified
1/5

2005-06-30

"A real scam! The item was listed as "NEW" on eBay but it was delivered to me without any warranty and defective. All attempts to solve the matter by e-mail resulted in nothing. Now they do not even reply to my e-mail. "

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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support

JAR
Verified
5/5

2005-05-08

"Great price for a camera accessory, exactly as advertized, quickly returned an e-mail question, quick delivery. Could not ask for anything better!"

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Verified
5/5

2005-05-01

"great communications. best pro phote notified me when the item shipped and gave me a tracking number. very fast delivery and a good quality item. very nice to do business with. "

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Verified
5/5

2005-04-22

"Return customer. Good service so far. Would buy from again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
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Being easy to reach
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Being knowledgeable
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Making decisions on their own
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Verified
5/5

2005-04-16

"Purchased in the evening Apr 11, received camera zoom lens on Apr 15. Item is as described, very pleased with quick delivery and quality of item. Good seller, will buy again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being knowledgeable
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Making decisions on their own
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Overall customer service
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Customer service making decisions on their own
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-04-13

"Lens purchase was smooth and pleasant. These folks shipped quickly. Transaction was just what one would hope for. Thanks."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being trustworthy
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Overall customer service
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Customer service making decisions on their own
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Customer service being trustworthy
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Customer service being easy to reach
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Customer service resolving problems
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Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-03-31

"Very good transaction. Product arrived quickly, as described in excellent condition. A-1 transaction."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused

Verified
5/5

2005-03-30

"Great Dealer...Item as described. Will deal again...thanks"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy

Verified
5/5

2005-03-23

"Very good service--merchandise was exactly as specified and shipping was quick. I would definitely use this company again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Resolving problems
N/A
Being easy to reach
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
Customer service being easy to reach
N/A
Customer service being trustworthy
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site