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1/5

2023-09-13

Cable is not fit for use and there is no way to contact customer service

"I bought and HDMI to Lighting cable which arrived with a note saying it does not support most all streaming and cannot be connected to a TV. The number for customer services is out of service and the Contact Us webpage comes up as 'Can't be Found'. They also did not respond to my email. Looks like a scam "

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5/5

2022-06-12

I love their cable

"It was amazing with the cable they deliver to me "

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Verified
5/5

2005-10-11

"Best Buy Cable offers AWESOME prices on their cables, along with un-paralleled customer service. I've ordered more than once from them, and my orders have always been packed and shipped the same day. The second time, they even called to confirm some shipping information, because it was slightly different then the first time! This is the kind of customer service I'd like to see from more online merchants!"

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Delivering products on-time
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Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
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Verified
5/5

2005-03-08

"EXTREMELY SATISFIED! BestBuyCable is the way all online stores should be! I ordered 3 cables, including an HDMI-HDMI HDTV cable at a great price. When one other item was backordered they left a voice message with a toll free number to verify the B-O was OK. I got plenty of email notices acknowledging the order and shipping with a tracking number. The order arrived in only 3 days! One item had the wrong thing in bubble pack, obviously it was packaged wrong at the factory overseas. Then upon the install my new HD cable DVR, I found I needed an HDMI-DVI cable instead. I had ordered the wrong item. When I called toll free to ask if I can do an exchange, the telephone rep was extremely pleasant and issued an RMA for the two items with no hassle. They will credit my card for the difference in cost. She said there would be no shipping charge for the backordered cable. I'll be back to BestBuyCables the next time I need cables!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
N/A
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use