"I do not hesitate to write negative reviews on companies that treat the customer poorly. In the case of BB&B I have been shopping in their stores for years and have had consistently good service. Even when a store is out of an item the store will order it online for me with free shipping. They have also been superb in standing behind the products they sell, with no problems returning merchandise that does not perform well.
"We just moved in our new home BBB emailed me good offers to help us settle in. Products we choose were easy to assemble and very good quality. Very happy!"
"Placed an online order for a High Sierra backpack, linking through RetailMeNot, and also applied a 20% coupon that BB&B sent me. Everything looked good, showed to be shipped direct from High Sierra, used my Visa card to pay. All standard online commerce.
Waited around for the order email to come to me, but it never did (crickets).
Went back to the BB&B website and found the backpack again, showed "out of stock online".
Went to my "Order History": blank page. Still no email.
Started online chat session, after several minutes was asked for my email address to check the status of the order.
After a couple more minutes on chat, got an apology and the news my "order was not successful".
So from this exercise, BB&B has my credit card info.
And I have the knowledge to never order from them again."
"Update: Someone from their corporate did reach out and my item was overnighted to me. Very surprised with the quick response when I got the right people involved. Upgrading my rating but was still more hassle than it should have been."
"Order items and put in a delivery address where I will accept delivery; however, no one home to the one they shipped. I can't change the delivery on fedex and they are just as bad in delivery. I am very unhappy and told them before package was shipped... They wait until shipped to tell me they delivering package to address when ordered.. and they can't change it. IT's ALL LIES.... they are liars, period. IF they handle customers with horrible manner as this.. then this reflect how they care about us customers and that is NOT in a good light. They can keep the product and I will take my business elsewhere. I will be calling FED to enter a delivery exception and refusing package even though I want the items it's not worth being dealt with in a poor disregard. They can shove it you know where.
Annoyed and angry!"
"I had the most unfriendly cashier wait on me last visit to the store. An older man with a scowl on his face. I said "hi" to him but never said hi back to me. He was so nice to the older couple ahead of me in the line, really chummy with them but not with me. Why did they put this !an in the frontline is mind boggling. He should be in the stockroom with that grumpy attitude. The store receipt doesn't have the cashier's name, but if I see him again, I will just walk out and not shop."
"I ordered a gift for my daughter in December, it was delivered back to the warehouse, and now you refuse to respond to me. So you have my money and the gift! "
"I bought a vacuum from BBB 5 days ago. At the time of purchase BBB estimated the delivery date to be between February 21-26 It is February 21st today and the tracking program shows that the order is still being processed and hasn't even been shipped yet much less delivered. BBB should take a lesson from Amazon's speedy shipping practices. I will not buy from BBB again. Back to Amazon I go."
"I bought a coffee machine from there web site I had a problem with the machine The store located in Melville 110 Long Island Barbara the Manager took it back sent it to the company and gave me a credit for a new e machine. When I go in she does say hello to e I go there all the time because the way they treat you Any problem they try to help you I'm in sales with people all my life its not pushing people its helping customers I see that in the store Yes the coupons help but its how they treat you
Mary Ann Healy"
"I recently purchased a product at Bed, Bath and Beyond at 4811 E Grant Rd, Tucson, AZ 85712 and let me note that I was shock to receive a negative experience...specifically with their cashier (Bryanna). The issue wasn't so much the mistake(s) she made but it was more her attitude when she became belligerent and took her own mistake out of context which led to her raising her voice for a manager for all other customers to notice. Rather than me adding fuel to the fire, I watched this incompetent moron go on her emotional breakdown. Once her manager stepped in, I explained to her step by step what occurred and of course true to form, the bureaucratic speech that one gives to a customer...she made a mistake (no apology). As the manager was trying to finalized my product, whatever the idiot cashier did, caused my card to decline where I had to utilize an alternate card. I checked with my bank to verify my balance and found that the "idiot" Bryanna was the cause of inputting the card with wrong information. In the meantime, I expressed to the manager, that her subordinates especially Brynna needs to work on her personality, customer service, and basic computer training. This cashier had no business being at the register who supposedly represents Bed Bath and Beyond. The experience took away the positive feeling I had when I entered the store, buying a product, and to end it with a cashier who was unable to handle her emotions and handle her mistakes.
"I recently ordered a bunch of items on line from Bed Bath & Beyond, including two-piece holiday hand towels. A couple of them that were delivered were singles. I just e-mailed customer service yesterday, and I've already heard back that they've shipped my missing items to me today. I thought this was exceptional considering it's the Holiday season.
"The item I ordered was through a vendor although I ordered on BB&B's site wouldnot ship for 14 days! I sent email asking for faster shipping and they cancelled my order five days into waiting for ship confirm. a supervisor replaced my order promised expediated shipping still took 8 days and they charge my debit card 3 times!! i called 2 days ago needing my money backand m still waiting ! Beware they may be a big retailer but it soooo is not worth the 6 calls and 3 emails ive sent for one order!!!"
"What happened to Bed, Bath & Beyond (BBBY) over the past several years? All these retailers are blaming various buying mediums for their poor performances and falling revenue?
BBBY is blaming competition from online shopping while a majority of BBBY's business emanates from internet orders (whether shipping or store pickup). Sears is blaming online shopping, period, when it's C-Level management who has betrayed dedicated Sears' customers' confidence by cutting corners on product quality, customer service, etc. LONG before revenues began to recede.
However, in BBBY's case, as a long time customer and former investor, their poor customer support in the form of unresponsive customer inquiries, lack of or inaccurate product detail, etc. really has me stunned, from a business perspective. BBBY had always provided stellar customer service, but over the past several years that value-added trait has severely declined. Simply poor or no replies to product inquiries (very slow ... several days, even more than a week and many times no response at all). Conversely, the customer service at the store level, when visiting an actual BBBY physical, brick-and-mortar location, is still stellar. Perhaps BBBY should focus less on internet sales and support and stick with what has worked for them, excellent in-store customer service (while Sears needs to focus more on online sales AND in-store customer service, return to quality products and so on, Eddie "K-Mart Kenny" Lampert).
NOTE: Comments are regarding Bed, Bath & Beyond in general and not one specific order."
"I finally got around to sending a wedding gift to my niece months after the wedding had taken place...and the package was sent from BBB to the address on the original registry. Unfortunately, they had moved! When I contacted customer service, I was asked to have the Bride update her address and the item was resent to the couple at their new address! Very pleased with this policy...!
Thank you, Bed Bath and Beyond!"
"WOW..... Potential buyers need to be forewarned.
Your customers are expected to WAIT 3 weeks for you FREE delivery and you advertise you use FedEx ? ? ?
WHERE on your website does it WARN customers of the wait ? ?
For goodness sake, this is the LAST time I will EVER buy anything from you online.
I ordered 6 days ago, went online on Sunday to see where it was and it prompted a message saying another 10-15 days.
Absolutely ridiculous ! ! !"