"The TV arrived in pristine condition (as advertised). Unfortunately, it was the wrong model (model B instead of model A). Christian J promptly replied to my challenge with a solution.

In this busy world, challenges happen. It is refreshing that there are people like Christian that respond with solutions and empathy. You won my business.
Kerry
"

"I purchased a turntable and I needed to return the item and the communication that I received and the attention that I received was excellent from the beginning and to the end of the process. I was in communication often with the company and I would like to mention one Customer Experience Representative that really made my return possible her name is Angela Z, her customer service is amazing she made sure I had the right instructions, the invoice, and the RMA# I couldn't have done it without her. Angela Z. was with me every step of the way and I am so thankful for how caring she was through the entire process and that made an enormous difference to me. I could tell that she cared and liked helping people because that's exactly what Angela did. I will be a customer forever with them because of the wonderful experience I have had , thank you again Angela Z."

"Excellent customer experience! Thanks a lot Angela!"

"My order was delayed, but the customer service (Angela Z.) sorted it out quickly. "

"I received a bad Samsung TV. Charlie, Christian and the entire team at Beach Camera, did a great job making the problem right! Thanks guys"

"Thank you for your time with my questions and your right away response! :)"

" There was an issue with my delivery that was entirely my fault which they handled for me immediately and to my great satisfaction."

"I kept wanting more powerful tablets, so kept cancelling previous orders. Angela Z. Noticed and kindly offered me a discount if I could stay with Beach Camera. I'm very pleased because what I've got beats the competition by $200! It's very pleasant to deal with them."

"Angela helped me with a potential return and options that were clearly expressed and timely
She was courteous and patient. Ty"

"There was a mistake made but after the great customer service from Angela Z I forgot about the mistake. Great customer service "

"Beach camera has very good products good prices I'm satisfied with all My purchases I bought a lot From him I would recommend him 5 stars."

"We had an issue with an order and Angela Z. was very helpful and rectified the issue quickly! We would definitely purchase from them again! "

"Yanill at Customer Experience was extremely helpful in answering my questions and providing solutions."

"I researched the best place to buy a TV and the came up #1 and now I know why. My TV arrived in the 3 days very well packaged but unfortunately still damaged from the carrier service. I contacted Jaramillo Christian in customer service and he immediately refunded my money and I didn’t even have to send it back. Great customer service and highly recommended company. Thanks"

"Thanks for Angela Z of customer experience in providing the solutions, I am incredibly pleased to receive her care during Chirstmas, really appreciated. "