"Paid for a bike in April 2020. Still have not received the bike. All I get is boogus emails from the company, and no one answers the phone when I call."
"Beachbikes have forever earned a spot in my heart and my lifetime customer loyalty achievement by going miles above and beyond what one commonly consider as receiving "Exceptional" customer service. After Long Beach local authorities detained my bike and impounded it beyond "rescue and retrieval". even after reaching out to Beachbikes with the help of Beachbikes' staff still falling short of me being able to claim my bike the company did the unheard of and seized their opportunity to forevermore earn my humblest thanks and appreciation beyond what they already had coming by selling me such an awesome bike to begin with. I average at least one bike ride a week minimum. I mean there wasn't a single bike-ride taken that didn't include being complimented on my sweet wheels. Rather then taking the initiative to make me a repeat customer and get me back on the bike path like any average salesman would do they lost their mind and replaced my Firmstrong chrome Stretch Beach Cruiser for me free of charge. This is probably the most expensive bike they retail and they just hooked me up with a fresh new replacement cruiser seeing I was having a horrible day/week they didn't ask for anything from me just wanted to do all they could to help me out. Empathy like this is sadly unheard of these days and when it does happen its usually few and far between. Now that my friend is in the market for a new bike I couldn't show him to their web site fast enough. Excellent products, excellent staff, and excellent customer service. Shop at Beachbikes for all your bikes!"
"My experience with this company has been terrible. I placed an order on April 8th and received an order confirmation stating that I'd receive my bike within 3 to 5 days. After waiting 2 weeks with no contact from them I emailed their customer service asking for a status update. Several days later I received an email from them complaining that their sales volume is "up 800%" due to COVID-19 and their customer service department is "overwhelmed". At that time they said my bike would ship in 2 weeks. Of course, 2 weeks later I reached out to them again for an update to find out that they still didn't have my bike. On May 5th they offered a 20% refund if I didn't cancel my order which I accepted. I received the 20% refund within a day and was told they'd have more of my bike in stock on May 20th. On May 24th I contacted them AGAIN only to find out that they still don't have the bike. This time they said they'd have it in stock on June 10th. On June 13th I reached out to them AGAIN and it took them 3 days to tell me that they still don't have my bike. I myself work in customer service and I understand the issues that arise from short supply. I also, however, understand that proactive communication with your customers is paramount to good customer service. Ever since they took my money, this company hasn't once reached out to me with an update on my order unless I ask for it and then it's always several days before they respond. DON'T BUY ANYTHING FROM THIS COMPANY!"
"This bike is fun to ride."
"Very frustrating to deal with. I ordered my bike 6/20 and after several emails and phone calls found out that bike was on back order until 7/30 - even after I received email that bike had shipped. It took several days for them to respond to my emails. I love the bike so ended up ordering on Amazon. "
"Sharing quality time with your kids/family its not just a bike ride it's an adventure you can enjoy to share those memories forever. So grab your bike, go outside enjoy your kids! "
"We bought a sixthreezero bicycle for our daughter's 14th birthday. It is just darling! The navy frame finish is gorgeous...it literally sparkles! The light teal and white wheels compliment the frame perfectly. The bike shipped incredibly fast! We had it 3 days after we ordered it! The assembly was fairly painless-my husband put it together in less than an hour (and that's probably because he's a perfectionist). The bike rides so smoothly and the quality feels top notch! I am jealous and am now thinking about getting one for myself! I do wish there were more color options in the everyjourney. Red or hot pink perhaps? Overall a great purchase! "
"If there were 10 stars to rate my experience I would choose 11 plus Claire.
I can not express enough how helpful, thoughtful and patient Claire was while I struggled through customizing the perfect bike, on my 'single mom budget' for my son.
She and Beach Bikes have made everything perfect!
"
"Being a bigger guy, I was looking for a larger bike, so I ended up getting a Firmstrong 29er beach cruiser from Amazon. The bike looked great after assembly, but I noticed there was a little wobble in the rear wheel/hub. After a chat with Claire in the service department, she said that I could bring it to any bike shop for repair and they would reimburse me. I have heard that story in the past, and figured it would take a long time to track down the money. Boy, I could have not been more wrong. It was easy, quick and, most importantly, painless! I would highly recommend the bike as well as the company - they stand by their products! "
"My gosh I brought the sixthreezero Around the Block April 2017 it was fast shipping... product was exactly what was described and I had a minor issue where the box was damaged during shipment but the damaged part was replaced ASAP... I got to ride it 2x's before heading in for back surgery my reason for purchasing the bike was an incentive to get myself better so I can ride my bike....looking at it everyday would make me have the will to get up and about sooner than later to get back at life however, that didn't happen due to complications I ended up with another surgery and I wasn't able to ride my bike at the time that I wanted so there it sat with a metal chain on the side of my home awaiting... A few days ago after coming back from a Doctor's office visit I found my bike chain cut and the bike was gone... Man tears just came down as if someone had passed...My sadness was not of anything but the emotional value I had with that bike.... A police report was filed however, I didn't have the serial # so I called Beach Bikes and OMG I can't say enough the compassion and the kindness I had to experienced that day made it all better... They offered to get me another bike for less the experienced overall I can't get from anywhere else. I am so thankful I originally decided to purchased the bike from your company back in 2017 best decision I've ever made and thank you for the kindness you've showed during my not so great time of my life ... You've got a customer for life... "
"Very nice experience while customizing my bike on the website, also when contacting the team at Beach Bikes. Not so good regarding the delivery company. When I got my bike, its box had a small damage, resulting in a scratch in the paint of the 3-speed gearbox. Besides that, it's a good/nice bike. "
"Best experience! I love my beach cruiser! Wonderful customer service"
"SixthThreeZero donated a Around the Block - Women's 26" Single Speed bike for our Silent Auction that is coming up in June! We had a very easy time following the assembly instructions. Everything came as promised and we are excited to have this item in our Auction. Thanks so much!"
"So this is kind of late but I ordered a bike online, based on the website recommendation however, the length of the bike is too short for my legs the height is great though I got the 24 inch women’s cruiser single speed I’m only 5’0” and the recommendation is up to 5’4” for that size my inseam is only about 28” and still bike frame is too short for my legs my daughter has same bike in 26” but the bar is a problem for me it’s too high I’d like to try out the 26” with the really low step over but don’t want to purchase unless I know it’s right for me "
"Ordered two bikes for our 12 year old daughters. They were delivered on time and packaged as described. They were packed well, nothing was damaged and everything was included to complete assembly. Bikes are of good quality and the removable basket is awesome! I know two little girls that are going to be very excited on Christmas morning. "