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I tried their service and I am very happy with the result. Most importantly, I saved over $800! I can't spend over $1800 for new pair of batteries and I can't give-up my Segway either. So, I decided to try their service. The battery works great so far.
I was concerned about reviews here, so I called their 800# before placing an order and someone actually answered phone. They knew what they were talking about and they also knew about the reviews here. Well, basically what they said is that no news is good news. I kinda understand there are always some strange people everywhere and people don't spend their time to write good reviews if things done/worked as expected. Anyways, it is really really bad economy and it's no joke. I am happy to save some serious $$$."
"This is like the worst shopping experience of my life!!!
I will never buy from this company again.
They are so shady.
After finally getting through to an agent and demanding more information(for lack of a refund when my battery arrived jacked up) I found that the owner is Kay Choi.
He is a 5' 7" asian guy that drives a BMW SUV.
So I researched this guy and found that this company shut down for a week because he was printing fake counterfeight stamps to send out the order and were raided by the FBI!!! I also found that he lives on the premises of the company and that because of all the bad reviews, they are now listed as batteryrefill.com or ebattery inc. If you do not get a return phone call for any reason, you can always find them at 739 E. Cedar St., Ontario CA. They will not refund your order at any cost and they dont even have a support email for any problems that you might have....BEWARE!!!!!!!
please email me at ****@**** if you have any issues regarding this company. I know about them...they are bad and use old battery cells to fill your order. They always charge your card right away regardless if they are able to fill your order or not."
"This is a very bad company. DO NOT PURCHASE FROM THIS COMPANY! (also known as Batteryrebuild.com)
Three things I will 100% guarantee if you order here.
1. They will charge your credit card immediately after your order regardless if they are able to fix your batter or not.
2. They will open your battery with a screw driver and put it back together with crazy glue (you will see the cracked open and glue marks if you do get it back.)
3. They will not help or answer phone calls if you have any type of problems with your order. Did you notice how they dont have a support email on their site, only a sales one? Now try calling in for help also.
I placed an order a few weeks ago and all these things happened. Then after doing some research I learned that many other people were having the same problems.
I sent my T20 IBM battery in, they charged my card immediately. Then when I got the battery, I found that it was cracked open and glued back together such that it was almost impossible to put it in the laptop.
Then, after having this problem, I was trying to find a support email to ask if they could fix this and there was none. After trying to call them for like 2 days they did not answer the phone or call back!
Im very sorry if you had to find this all out the hard way. I just had to write a comment because I lost money and my battery sticks out when I put it in now! I wish I had found these reviews earlier.
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"This is a very very bad company. I sent my IBM T20 battery in to be refilled and after placing my order, found that they charged my credit card right away. After a few weeks I still did not receive my order and called to complain. They never returned any of my emails or phone calls.
After talking with the customer service team there, I found that the owner's name is Kay Choi and that he lives on the premises. They are located at 739 E. Cedar St. Ontario CA. The customer agent told me that they reuse battery cells from old orders to fill new ones and that it is there policy to charge the customer credit cards regardless if they are able to fill the order. You will never be able to speak to the owner Kay I learned. I also learned that he was arrested by the FBI for printing fake couterfeight stamps to ship these orders.
BEWARE OF THIS COMPANY!!!!"