"Ordered some batteries and chargers from them, and the batteries only measured half the rated capacity, and their site makes it hard to leave reviews to warn others, and you have to pay return postage and a 15% restocking fee. And they also don't seem to really know about their products (e.g. which chargers can actually measure capacity)."

"Always relied on Battery Junction for my battery needs and discovered a change in customer service when their server had a brain fart and shipped to the wrong address.
I updated my shipping and billing address before shopping. Went to cart and reviewed everything was right and purchased.
Discovered the order still went to my old address when I received the confirmation email. No biggie, I'll call Monday when they open.
Well to my disappointment, I was instructed to call the Post Master and see if they can redivert the package because it already shipped out. So now it's my fault and need to chase down the package? No "Sorry about that, we'll send out another to the right address".
Nope. More like "I spoke to those above me and the consensus is: you need to get it back to us so we can ship it to you".
This was only a small sample order, about $11 with shipping. But all I can say is "Keep the change". "

"I have purchased from Battery Junction for years for our business. The guy that handled the wholesale account is no longer with the company. The lady I spoke to that emailed me back when I sent the regular guy the email gave me same pricing or more than the retail pricing. I then called. She was not helpful. She said no free shipping however the retail gets free shipping and cheaper pricing?? Make that make sense. It states for wholesale extremely low prices and will work with you for orders. Yeah what a joke. They need to take that off it is FALSE ADVERTISEMENT. I am not happy at all with this company. Had to purchase on the retail side and even pay taxes when I shouldn't be doing that. "

"Everything was in stock until after the order was placed on December 3rd. Then I was notified that 4 of the 5 items I ordered were out of stock but were supposed to be back in stock the following day. 12 days later the first notice that I had to pay again for the out of stock items. I spoke with customer service, and the problems were supposedly resolved. Then another need to pay again notice and another conversation with customer service including that I was deploying and what should have been delivered hadn't even shipped yet. 4 days later they claim to have shipped the order. As of today, I am told that the order will arrive on the 28th - they think. Too little, way too late. Any competent retailer would have had the order delivered long before now.
I should have checked the reviews on Battery Junction before ordering. Never Again!"

"I had a problem with placing my order and I talked to your a customer service representative and my issue was taken care of. "

"It’s so easy to buy the batteries I need and quality products too . Check out was a breeze and received a email quickly with my order details . Cant ask much more than that ! "

"Hi there,
I had a fantastic experience calling and talking to someone and I had not planned on making a purchase, however the customer service was fantastic and they were able to direct me to exactly what I was looking for. I even bought two of the items. If you are looking for a specific type of battery, look no further, just call them and they will direct you if they can help you or not. You won't be sorry.
Robert K"

"As a ministry assistant for a mid-size church (~600 per weekend), I noticed that we were purchasing A LOT of batteries on a frequent basis for our worship team. I stumbled upon Battery Junction after a Google search, and was very pleased with the brand options, types of batteries, quantity available, and especially the price! I purchased a case of 620 AA Energizer Max batteries and not only did they arrived QUICKLY, but they were well packaged in a very sturdy box. The case was also about 2 cents cheaper per battery than other chain/competitor prices. Overall, I'm very happy with my purchase and plan on using Battery Junction for all of our battery needs in the future. "

"On line - easy and as fast as the U.S. Postal Service."

"Easy delivery and easy ordering."

"It's been 10 days since my order was shipped. Still haven't received it yet. "

"Maybe they deserve a 4 Rating, but here we go: Site allowed my wife to select a 'Bulk Battery' and place in her cart in a much smaller quantity - and lower price. It was only rejected after order placement. Second, Free Shipping offered for orders over **** dollars was listed on the Site, but not included at checkout. Third, the shipping item caused my wife major confusion on the checkout process, which then defaulted to me (I said screw the shipping, ordered anyway). Last, everything else was delivered in a timely manner and exactly as ordered. In a Nutshell, easier for me to order through Amazon with free shipping; simpler process, familiar site, comparable overall pricing."

"After some delays and a baffling amount of plastic packing material, I have my batteries and I'm happy. "

"I called customer service because the batteries were too long. The rep was very nice and explained that a new computer system was not allowing her to help with my problem and I would get a call back. That never happened. I guess I'm out of options. "

"Shipping was slow to the point not gonna ever do business with Battery Junever again. They have a shipping partner. It gets picked up goes somewhere not close by. It stays there weeks waiting to be given to the Post Iffice. After that happens you finally get package in the delivery system. Called BJ customer support and they says they would try and trace me order. Nothing came of that. I guess they won't miss my business and I sure won't miss theirs..."