"In Puerto Rico the government gives us 3 days of no tax on hurricane prep items, ex; power plants , batteries, flashlights etc. I went to by this 12v 8amp battery and the manager said the APC UPS is a 'protector' and not a 'converter ' of electricity. I explained to him that the job of a backup unit is the convert battery power to 110v power when then lights go out. Like, in a hurricane. He condescendingly stuck to his definition and I did not buy the battery. But his attitude was very poor. The last time i will buy there. Overpriced anyway.
"
"Today May 9th 2023 I bought a 12-pack of 9volts batteries with an expected 5 year battery life as indicated on the package. BatteryPlus Pineville NC store sold me this package with 3 years of battery life left on them. Big time deceiving to say the least."
"What started as a battery replacement turned into a touch screen not working which then became an overheating and screen with stripes both vertical and horizontal. Claimed I had water damage so we sent it out for inspection. No water damage. Best they could do is put the old screen on and refund that, since the old battery was gone the couldn’t refund that(??) stick with an Apple certified repair service (Geek Squad, mail in)..very disappointing.."
"DO NOT BUY FROM THIS COMPANY – unless you like loaning money out to people without interest only to get it back a month and half later with nothing to show for it.
I purchased a replacement battery for our vacuum cleaner on November 16th. I reached out to the company on December 16th because I had not yet received a shipping confirmation. I was told (in writing) that “the order is scheduled to ship in 2-3 business days.” I was also told that the delay was caused by a shortage of raw materials. But since it was scheduled to ship in 2-3 days, I was not worried.
I reached back out to the same person (via email) on December 11th asking if it had shipped yet. She replied advising that “the order is scheduled to ship next week Thursday/Friday.” This put it around December 20th.
I waited again and on December 31st I sent another email because I still had not received shipping notification. This time, the rep (a different person) cancelled the order without my permission. I never gave the go ahead to cancel the order. They gave me a full refund. He also said they are an honest company and that the delay was caused by a shortage of raw materials.
Bottom line – it appears I was lied to. I was told it would ship in 2-3 days and it was not. I was told it would ship by next week and it was not. My order was then cancelled without me asking for it to be cancelled. I could have used this money to buy a different Christmas gift.
"
"I purchased my car battery in December of 2021 from 6227 w 95 ST oak lawn, IL. Car stopped on me multiple times in November of 2022. Took it to my service center and upon testing, battery failed test. The car technician discovered dead cell in battery. Needs battery replaced. Employee at oak lawn location, Sean performed tested initially and said battery needs charging. He had me start y car and it gave out a good read. Informed it was nothing he could do. Battery is under warranty and refused to replace it. Instead told me call corporate and win the battle through them. I have never been more disgusted with a business practices and lack of concern.
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" The sales rep kid seemed not to have a mechanical background. Was told I have to drive the vehicle for the battery to charge. Not true, start the car the alternator charges the battery. Took the battery back, they charged it to 12V then deemed it good. I will look for the owner of that store for one, and also leave every negative review that I can post.
I purchased car batteries from them before but I guess my luck ran out. They would not honor the warranty for the bad battery, plus did not seem to have a concern."
"Three months after Batteries Plus installed a Duracell Ultra Platinum AGM car battery it started failing. A small percentage of car batteries fail prematurely and this is why they come with warranties, but I expect warranties to be honored. Batteries Plus checked my bad battery and claimed it was good but my starter was bad. Three days later the Chrysler dealer checked the starter, charging system, and battery. They determed that the battery was defective and suggested it be replaced. They also confirmed the starter and charging system was good. I showed the paperwork to the Batteries Plus store and asked them to replace the battery under warranty. (remember, it's only 3 months old). They refused. After testing the battery again they claimed it was good and requested that I return to the store after it fails to start again. I told the employee that was pointless. After jump starting the car and driving to the store the battery would be recharged and the "surface charge" would register 12.6 V or higher. I am not sure Batteries Plus employees are equiped to test batteries. They are lacking training or equipment or both. One employee clearly did not understand that a "surface charge" can give false positives when testing a battery with only a volt meter and it was clear he did not understand expected battery voltage levels. I was able to draw down the battery to 65% charge with low beam lights on for 30 seconds so I don't believe that the Batteries Plus tester tests under a load. One Batteries Plus employee claimed he was doing a load test, but that's not likely. He either did not understand how to use the tester, or their tester is defective. The car failed to start 2 more times in the next 3 days. A local auto parts store also tested the battery and claimed it was bad. They told me the CCA (Cold Cranking Amps) measures 360 which is poor for a battery rated at 800 CCA. I replaced the battery at Costco because they have an excellent reputation for honoring their warranty and I am done purchasing car batteries from Batteries Plus which is unfortunate because I have been a customer for years."
"That I what I have received from the staff at the Cavecreek and Bell store #331 in Phoenix, AZ. Louie and Ricky have provided fabulous assistance and resolve on several recent trips for different needs specifically involving car keys. These guys provided more than service, they understood the needs and resolved the difficulties each time. Thanks you guys. I will return the next time there is a need! "
"Bought a batter for my 92 HD softtail 4 months ago. The post broke off. Took it back, "do not warranty that. How do we know you didnt hit it with a hammer?" Never again! Cycle gear down the street had on for $20 less! Lost a customer and now know why they are closing stores!"
"Went in the Batteries + Bulbs # 221at 51 Cobb Pkwy south Marietta Ga.30060 to purchase something i new they had the young man behind the counter had no ideal what was gone on when he did figure it out he was up set with me it was like he had a bad night or his girl did not come home if you have problem you should not bring it to work just don't come in or have your boss let you work in back and not with customer."
"I do not even know where to start. I bought Duracell battery April 2020. One day my car would not start. It was so dead that I could not even open it with my FOB. I got my emergency key to unlock the car, I jumped the battery and away I went. I drove for around 45 minutes, shut off my car and when I went to start it 20 minutes later, it had a hard time turning over, but started. I thought that was odd but went home and put the battery on a charger overnight just to be safe. Took the charger of the next morning and rode my motorcycle.
The car sat for a couple days went out to start it, same thing; it was so dead the FOB would not work. I jumped started it, went to Batteries Plus in Apple Valley, MN and was not greeted by anyone when I went to the store for around 7 minutes.. The reason I was not greeted is that two employees were in the back, I could hear them and I called out. I was told somewhat rudely that they would be out in a minute. Well 5 minute later a kid comes out asked me what I needed. I explained with my car running outside that my battery was dead and I would like it checked and replaced under warranty. “How did you get here if your battery is dead” he asked, and then said “cars won’t run on a dead battery”. Therefore, I gave him a Leeson that cars will run on a dead battery if the alternator is good, it just will not start with a dead battery. He then asked when I bought it and I told him around 1 ½ years ago give or take. He then told me that they no longer installed the batteries in Ford Edges. I told him they did when I bought and he said they did not now, “Things Change” was his reply. Well what do I do I asked? He said take the battery out, bring it in they would test it and they would go from there. How absurd was that? We got into an argument, he told me I was being disrespectful to him and told me to leave. I was stunned. I figured he just thought I was a stupid old man and he was a new generation hipster that just plain does not like senior citizens bothering him.
Well I went to Goodyear in Lakeville and they tested the battery and the alternator, found the alternator output within specification and that the battery failed the load test. I had them replace the battery because I will never buy anther battery form Batteries Plus again.
Well I wanted the old battery because this was wrong. I was not going to be robbed by Batteries Plus on a defective battery. I happened to be in Bloomington MN so I stopped there (really did not want to go back to Apple Valley and confront the kid that does not respect senior citizens) and brought the battery in, explained my situation. He said he had to charge the battery in order to test it and he would call me back before 8:00 pm. His name was Steve. Well at 7:43 he called, told me the battery tested fine and I could pick it up. Are you freaking kidding me? Proof that a reputable dealer checked the battery found it dead and this thievery of a company is not going to believe that, not replace my battery.
Well to conclude, I am telling everyone I know that Batteries Plus are nefarious and not to be trusted. I will never be back, not even for AA Duracell’s. I will never step foot in another store and I may print this out and put BEWARE on top of it and hand it to people as they come in, I have the time"
"I purchased 4 batteries within the last year with Batteries Plus. I took my motorcycle battery in
because it was dead. I ride the bike everyday. The guy said it would take 2-3 days to charge the
and retest it. 2-3 days? What if I was traveling? I have to stay in a hotel for 2-3 days? Crazy. I
spent 30 years in the car repair business and I know that it does not take this long. So I will not be
purchasing any more batteries from Batteries Plus. I would suggest Autozone. They are really
good standing behind their product. Oh, I called customer assistance and she gave me the
run around too. "
"If there was a star less than one I would have chosen it.
Three weeks+ later I was told the batter is in. Didn't mention that during the order process. When I called 2 weeks later customer service said "I don't know and I have no way of finding out" regarding the order.
This company has no clue how its supply chain is managed. And don't seem to care either. Even the store didn't seem to care.
"
"I live in New Braunfels and used to go to that store, however I was forced to go to another store due to a mix up from the New Braunfels store. Store number 496 off of loop 16 0 4 is where Cody works and he was nothing short of awesome! He is extremely friendly knowledgeable and went out of his way for me. This will be my go to store and Cody will be my go to person!"
"My wife's car wouldn't start today so I drove home to give it a jump and get her going. We took the car into Madison and I suggested stopping at Batteries Plus on the West side of Madison, WI to see about a new battery. We drove in and noticed a sign that Batteries Plus offered free car battery tests. Nathan came out with a battery tester and tested the battery, alternator, and starter. Everything checked good. What a great service they offer to give drivers peace of mind that things are OK with their car without blindly replacing the battery. Thank You Nathan and Thank You Batteries Plus"