"I purchased a full bathroom suite from Bathshop321. The staff could not have been more helpful. Had to wait 24hrs for one item to arrive, but was kept informed by both the delivery carrier and Bathshop.
Great service, I will definitely recommend then to my friends."

"There was a problem with the bath and basin tap, however it was sorted out. The sales team were amazing!"

"I have been really appalled and upset by the service I’ve received from Bathshop321. I ordered a 1600mm shower bath from them as they were the only company I could find that sold this size.

When it arrived it was on a pallet but the paperwork had the correct item listed twice, both printed and written, and it was clearly a p shaped shower bath so was signed for. My plumber installed it with no problems until he attempted to add the side panel when it transpired it was a 1500mm bath.

My anger is actually with the way they handled this error. When I called them they advised that as I didn’t measure the bath and had installed it I had accepted it! What? If I buy a loaf of bread and it says 30 slices I don’t feel the need to go home and count them! They said that having spoken to trading standards (I think those 20 mins they took to call me back may have been better spent trying to work out how the hell this happened and not on saving their own butt) that they only had to refund me for the difference in baths of £70.

After numerous emails with Vicki (who should never be in a customer facing role with her attitude), and at the end of my tether with the situation I told her I also expected the £65 I paid for the premium strength upgrade to be refunded. I’m sure it was added to the 1600mm bath – which someone else is now enjoying.

I then had to chase for this refund and when Vicki had the courtesy to respond it was to backtrack on the refund – saying that the bath was the same price regardless of size and that I had the premium strength upgrade, but “due to the issues you have had we would be willing to refund the £65 for the premier to help bring this matter to a close”. Shocking service!

Not once have they apologised for ruining a £6,500 bathroom. Steer clear of these cowboys – they make Del Boy Trotter look like Mr Selfridge!"