"Spotty customer service from the get-go. I should have known not to purchase anything from them. Over the last month of dealing with luxstores.com, I have left no less than 10 voice messages and spoken with a representative ONCE.
I found a vanity set they were selling on amazon.com and called to check on the specifications for the set. One of their sales reps, Anna Croat, emailed me with a detailed spec sheet that did not match what was advertised on amazon and she directed me also to purchase the set through their website (bathroom glass vanities.com) which had a third set of specifications.
I purchased the set (with some modifications) on 8/5 and when the vanity arrived, the mirror was not what was advertised at all (a completely different mirror that was not even close to what was on any one of the spec sheets or websites) AND the mirror was scratched and damaged on the sides. When I notified Anna, she contacted the manufacturer and told me that the manufacturer had changed the mirror that was coming with the set. What I could do to get the mirror that I had wanted was to pay an additional $100 and they wouldn't charge me shipping. I notified her that I wanted the mirror that was advertised and I had already PAID for and never heard from her again. That was 2 weeks ago.
I have left multiple voice mail messages and emailed any email I can find on their site and NO ONE has responded to me. I'm wondering if the company went under or if their idea of customer service is to ignore me until I go away.
Don't bother ordering from them unless you want the headache. No one answers their phones or email anyway, so I'm not sure how you cold go about doing it at this point."
"Ordered the Brushed Nickel Dreamline Unidoor...This thing looks and feels like something that would cost twice as much! They had better prices than the local Lowes. HD etc...and they shipped it in a crate within the week..great experience! It was extremely heavy yet relatively easy to install.. I just noticed this month..about a year its been installed ) the finish on the stationary panel support was showing signs of rust. I contacted them and within 2 days I have a new piece, no questions asked! Thank you LUXStores...Its great to know you stand behind your product and make sure the customer is taken care of!"
"We are completely dissatisfied with our order from Lux Stores, who wishes to blame the manufacturer, Dreamline. All have shown poor customer service and refusal to make right inequities within my order. I have been without a bathroom vanity and sink combo for a month, and if we are forced to keep their product, we will have to pay the contractor more and spend more on hardware than planned due to their incompentence. First, there are metal shavings in the threads of the anchor which prevent the bolts from tightening and we were told our contractor has to re-tap the threads; we were also told the wiring (pigtail connector) for the lighting is not provided and that the manufacturer reserves the right to change the hardware, even when said hardware does not fit with the original specifications. We have been ignored by Dreamline and Lux seems to be telling us "Oh well, so sorry" with the entire situation, since they didn't manufacture the product. We are completely dissatisfied customers."
"I wanted to let you know how much help one of your employees has been since I started an order of one of your shower doors.
ORDER NUMBER. 239580 7/5/2011. I was so impressed in her
constant followup with e-mails on the progress of a special order. When My order was shipped she also wrote to me to let me know it would be arriving. A week ago it was delivered damaged and missing a filler. I wrote to Tanya first thing as soon as I examined the shower door and was concerned about the damage. Again this employee was so quick to respond and told me there would be another door being shipped ASAP. In these times no company I have dealt with has been so nice and concerned about my problem. Please let this wonderful employee know she is a great asset to your company. A+++ for Tanya.
Thank you for letting me express my gratitude.
Dianne Croxford
1611 Pinfish Ln
Carolina Beach NC. 28428
***-***-****
Tanya Sharnan
Sales Associate
****@****
Tel: 1-***-***-****, 113
Tel: 1-***-***-****, 113
Fax: 1-***-***-****
Fax: 1-***-***-****
239580 7/5/2011"
"I was very satisfied with the overall ordering process and with the support provided to me during this process. I really liked being able to work with the same customer service representative during the whole process, who was always reachable by phone or by e-mail. She was able to answer all my questions and to provide technical specifications by e-mail, which allowed my contractor to complete rough electrical work before the sauna kit arrived. When one of the sauna accessories had appeared to be missing from the initial shipment, this customer support representative made sure I received it ASAP. Thanks a lot for the great products and great customer service!"
"Dear LuxStores.com,
I ordered a Dreamline Shower Kit on 6/1/2011. I called the toll free number because I wanted to make the purchase with a live sales person. I'm so glad I did! I got an associate named Tanya Sharpan, and she went above and beyond to make certain my service was perfect. She gave me an accurate description of the item I was to purchase. Then she gave me a small price break and completed the transaction smoothly.
Tanya even provided me with an email conformation and tracking number to monitor my item's arrival. She was very pleasant to talk to and answered all of my questions to the finest detail. I've managed a grocery store for 15 years, and I look for Tanya's qualities in people I'm to consider hiring. Could you please let Tanya know that I was more than satisfied with my purchase, and because of her I will be ordering from you again. I'm also telling my friends and neighbors.
Thank you,
Mr. Patrick Adkins
Home # ***-***-****
"
"It was shower door. I made my purchase online, it was shipped in time without any issues.
Very professional."