"While looking at the fabric swatches for a bed headboard, I asked if I could take some home to see how they looked in my bedroom. The designer told me that was against company policy, so I took a chance and placed an order. When they delivered the bed I was so unhappy to see that the color looked very different from the way it had appeared in the store. I spoke to a manager at the store, but they wouldn't do anything about it or give me any kind of break. Never again!"

"After waiting 8 weeks to get a recliner repaired I have been informed that it will take another 4 weeks. After they get your money you cease to exist. Arrogant fat saleswoman. No customer service. Buy elsewhere."

"if you go to Bassett do not talk to the salesman because they will lie to you about costs, shipping costs and delivery timeline. after you pay they will give you a second contract to sign. this contract will say that they are not bound by anything they have promised you. you will then have the option of suing them in small claims court or being stuck with the wrong furniture. they will not care because they have your money and no one ever sues them.

My entire experience can by summarized in the email I received from the general manager: From: michael annese ****@**** I hope you will learn in life that being a condescending, and arrogant person is not helpful to you at all. You are not as bright or quick witted as you think you are. Thank you, Michael Annese General Manager Bassett Furniture Cincinnati Ohio"