"Great customer service and always helpful.
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"Love this place for books "
"Having an B&N giftcard I tried my first attempt at online B&N ordering. The site is so clunky and it took me about 30 minutes for what would only take about 2 minutes on Amazon. I like B&N but they need to update their online ordering to make it user-friendly."
"Sent a damaged vinyl LP. Attempt to return for replace/refund is a total disaster. Extremely poor or no communication, less than helpful personnel, unclear/incomplete directions. Just pray they get your order right."
"Very good selection of books. "
"While the price is high on certain things, the ability to order online and pickup during COVID has kept me from losing my mind. I love B&N, will keep buying books there!"
"I love books and these stores are my nirvana. So many books on a wide variety of topics. I love it."
"If you are just going to buy books to read and donate or resell later, I'm sure B&N are perfectly fine. But if you buy something, as I did with a Nook, and there is the remotest possibility you are going to have to return it, go to Amazon. I have never, ever had to go through so many hoops to return this item (which requires WiFi to use). I can't even begin to describe my experience but let's just say it was akin to trying to steal gold from Fort Knox. I say go to Amazon because almost always it is so easy to return an item.
Too bad. But use B&N if you just want books."
"Poor customer service and a bit of a smarty pants shouting across the store"
"I love to read just about anything and I feel like I have gone to heaven with this place."
"I love books and I can usually find what I am looking for from this site. They have good prices and reasonable shipping costs. The delivery is usually pretty fast also."
"I have found that a gift card from Barnes and Noble is always appreciated by family and friends.
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"Paid for 2 day shipping, took 2 WEEKS ! refuse to refund express shipping fee. Ill NEVER shop barnes noble again. And i WILL have my revenge. The local store will pay dealy for this. "
"Ok I tried posting a review on there site but the reject it everytime. Guess they don't want the truth on there. I pre-ordered a book 5.5 years ago and kept waiting eventually it told me to pre order again. When I called to find out why I was told it expired I said then I want a refund and they said since it was a gift card payment they couldn't refund my money. I said give me a credit to my account and they refused to do this as well. I REFUSE to EVER buy ANYTHING from them as long as I live. I started using kindle instead. Barnes and noble has gotten to big for there own britches and someone needs to take them down. There customer service is deplorable you are just a nameless dollar sign. So thanks a holes for stealing my money. You have lost a customer that loves to read. I have spent a few thousand dollars through kindle since leaving them in the last 2 years alone. I read a lot and so does my mother so I buy books for the both of us. Yous loss B&N. I truly hope your company goes under, or gets bought out by someone who will implement much needed change."
"They put the item online and they dont have it in their inventory ! I regret i order from them
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