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Verified
2/5

2016-04-11

disappointed customers

"Our clients complain of their ex hosting providers (for ex. barber and Kerr) for several reasons:
First of all they dislike the "support" they are not actually getting 24/7.
Second reason is that sometimes their bank accounts are being touched by unclassified transaction for a service they have never ordered. Our clients stick with us because we are different - loyal, our servers are Dell really secured, fast, reliable and apart from that we dedicate real time 24/7 support by experienced and kind experts in hosting hardware. In our research customers usually give 3/5 stars for EastEnd and 5/5 stars for Verdina.NET.
"

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5/5

2005-12-14

"I am currently hosting 7 sites with thinkbk.com and am very happy with the pricing and most important the features that comes with the hosting. Makes my old hosting company look ancient."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
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Ability to determine if a product was in-stock real time
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Ease of checking order status
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Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
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Delivering products on-time
Overall technical support
Being knowledgeable
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Overall customer service
Customer service making decisions on their own
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Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2005-04-22

"I was very pleased with my purchase from Barber & Kerr. I purchased a personal hosting package as well as having my own domain setup. The ordering process was very quick and clear and easy as you can pay with Paypal. The prices are very reasonable. My personal package and domain was setup within about 1/2 an hour. My blog site was available in the morning of the following day.

I am impressed with control panel which allows you to configure everything easily and quickly. It is very well laid out and pleasant to work with and look at. All the information you need to maintain your site is right at your finger tips.

They offer free 24/7 tech support. I had a few questions and they were answered quickly and pleasantly. I won't hesitate to ask for their help with any other problems I may run into.

I would reccomend Barber & Kerr hosting to anyone who is looking for either personal or corporate hosting packages.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability