ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.92/5
Chance of future purchase:
3.34/5
Shipping & packaging:
3.34/5
Customer service:
3.34/5
Return/Replacement policy:
2.50/5


1/5

2024-04-02

Bad Customer Service

"I made a purchase from this particular website which turned out to be a bad purchase. I purchased a mobile phone device which upon arrival appeared to be defective. It wasn't charging. No matter how many hours I left the mobile phone charging, it showed no indication of charging and no indication of operation. I spoke directly to Banggood customer service staff opening a ticket and the process ticked for days until the ticket was automatically closed without any help. Now I have opened another ticket and they have started telling me the same things they said to me in the first ticket before it was closed. The first ticket was closed because their last reply was: "we will update for you as soon as possible, please wait patiently" and I was just waiting... As you can see, the company in question has bad service and is fooling the customer by giving them fake hopes that he will answer him soon and this never happens until days pass and the ticket is automatically closed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2024-01-30

An easy, pleasant transaction once more!

"Banggood still reigns over international market, with excellent items, value for money, fast postage and after sales service! Keep walking, Bang' !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2023-12-13

Lumintop Tool AAA keychain flashlight

"I am a new customer at banggood and I ordered the Lumintop Tool AAA Keychain form banggood and very satisfied with the pocket light and banggood's service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-08-14

Excellent. No issues whatsoever

"Easy ordering process, great communication and order arrived earlier than expected. Item was as described and well packed. I would definitely recommend Banggood to others. Excellent service, fast shipping."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2023-05-22

ENJOYWOOD GD7 PRO Router Lift for 65mm/69mm Wood Router

"after many purchases from banggood, the only thing I have to say is that they are extremely professional in what they do. From the quality of the products to the customer support, it is simply amazing. As for the last purchase, the tool arrived relatively quickly. very durable packaging. the tool is made of very good materials, smooth movement on the guides with all the necessary installation accessories. I am 100% satisfied once again!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2023-04-02

Good experience with order 111672470

"I bought a monocular telescope and it was as described, cheap, worked fine and the shipment was fast."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2022-05-08

Great biometric watch

"I pre-ordered a digital watch that monitors heart rate, steps taken, distance covered etc. The watch arrived at the predicted time. The quality of the watch is very good. I see that the price has increased since my order was placed, so I am pleased that I got in early."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2022-04-23

Site de confiança e com muitas vantagens para dropshipping e com produtos grátis para testar

"Ótimo site, muitos produtos com preços abaixo do mercado e com muita qualidade, disponibilizam de muitas facilidades para novas contas e para dropshipping utilizando o shopify."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-03-18

Rechargeable Cordless Air Duster

"Fast delivery, super product, I buy a second one, perfect for cleaning computers, vacuum cleaners and the like ."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2022-02-16

I have a very bad experience with this company

"I have a very bad experience with this company. I received an incomplete product (keycaps). Customer service wanted photos and a youtube video as proof. Yet, when I provided these they only offered me a refund to my 'payment account' for about half of the amount I originally paid. After pressuring them and a lot of back and forth they finally agreed to send a new product. At this point I had been talking to them for two weeks. I found this very stressful. I even had to contact my legal advisor and inform them of this before action was taken. The new product they sent me isn't complete either. I received 134 keys instead of 135. And the key that was missing in the original package is also missing in the new one. Luckily I don't need that particular key for my keyboard configuration and I'm too tired to start arguing with customer service again. Judging from other review this is a hit or miss kinda thing. If you receive your product without issue, you're lucky. But if anything's wrong you're going to have a bad time with customer service. If you value your time and effort I suggest you avoid this company. Chances are you can get a similar product for a similar price somewhere else and you get regular customer service. I will never buy from this company again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2022-01-11

Regular buyer, good online shop

"I regularly buy from Banggood, and in some years, now, I never got delused"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5

2021-12-26

Illegal customs and poor customer service

"Shop does not adhere to European right of withdrawl"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

5/5

2021-11-20

Отличный магазин!

"Я люблю делать заказы в это магазине. Это надёжные продавцы, хорошая поддержка, нормальная по срокам доставка. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-11-14

Banggood is very trustworthy

"I buy from Banggood 2 to 3 times per month and have not once been dissatisfied with their service. The few times where there were problems with an item I bought, their customer service people sorted me out satisfactorily within a day or two.
I can recommend them totally!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-17

Promotion tailored to my needs!

"Thanks Banggood, for a product I needed and didn't know it, until I saw it in your store!
I bought a Blitwolf monitor rgb lamp after seeing it on a promotion!
Very helpful product for working late! The rgb background light is perfect for watching movies, it set's the mood! Super easy set-up!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges