"My order was amazing, there was one small issue and I’m really impressed by how easy it was to get hold of the manager who took care of it and solved an issue"
"This company does not stand behind what they sell on their site. I spend over $7.800 on a tempering machine by chocovision the enrober was not working and was stuttering and once I let chocolate Flo into it completely froze up. After wanting to return it the day after they said they would have to charge me a 15% restocking fee because it’s now considered used.Mind you I wasn’t able to run a single chocolate through it.it had been nothing but aggravation and disappointment with this company. Not to mention, the time it has cost me to deal with them. Now they say the bowl I have returned, which I have never used was dirty and they cannot return it. Never again from this company."
"This website includes everything you'll need to get started baking. There was a large variety of food colors to choose from. I love it when you go into a business like this and see something you need, may need, or just plain desire after viewing it. Cookie moulds (of a million different forms), baking tools, and even equipment are available."
"I placed an order for a carbon steel pan, a non-stick pan, and a few kitchen utensils Thanksgiving week. When I received the package, poor packing had resulted in significant damage to the non-stick pan. I was not happy and sent an email with photographs of the damage that weekend to BakeDeco.
Keep in mind this was Black Friday weekend. But I still had a reply from customer service before 10:00 Monday morning, with an offer of a no-fuss, no need to return replacement. And that replacement arrived promptly.
Things will go wrong in commercial transactions, especially during the busiest shopping period of the year. The professionalism that BakedDeco.com displayed taking care of the issue was very satisfying and ensured I will be be back for my next kitchen order."
"Bought an $800 kitchenaid that was non responsive. It was only more convenient for them to arrange a refund instead of a replacement, which I would have preferred bcs I wanted THIS model. Did not respond to email about diagnosing unit instead of sending back to KA. Repairmen found a switch to be problem, which I ordered and replaced $114 more. When asked if they or KA would cover, KA turned on me with all they might bcs “ unit was opened” no warranty etc. Contact from bakedeco told me expressly replacement of this model was not option, KA said it was and that was reason for declining covering cost of switch. If you buy from them, you take a chance. If this was an easily available item, I would have returned for refund and bought another here or somewhere else. Bakedeco rep basically lied to me and left me out to dry. Lesson learned! Thanks Malky! "
"I was a bit confused a first with the quantity discount that was offered on the website.
I initiated a chat with a customer service specialist and with moment i got my answer clear.
the rep ask politely if she may have my phone number just clarify and confirm that my satisfaction will be 100%
I didn't hesitate and provided it. I got t speak to her, (lovely personality) and i was blown away by how far they're willing to go to satisfy customers.
Bakedeco is on my list of trusted sources for all my kitchen needs
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"I purchased $180 in supplies shipping cost me $115
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"great customer service very satisfied !"
"The customer service person was exceptionally helpful and products have been very useful."
"My overall experience with the BakeDeco/Kerekes on-line order was favorable. The process went smoothly, the order was process quickly, and everything arrived in good condition. Email confirmation and shipping notices from the on-line store were timely and accurate."
"I ordered this as a gift for Christmas, so I haven't used it. I found these chocolate molds to be of very high quality. I also received the order very quickly."
" This was our first time using Bakedeco.com and we were pleased. Customer service was very efficient and our order reached us by our requested deadline. Thank you. We will shop at Bakedeco.com again."
"Great people to do business with. Great price and very fast shipping.."
"the first print arrived damaged, but customer service was excellent, and sent a replacement immediately. A great company to deal with!"
"Found the replacement parts we needed at a good price. Thanks."