"Terrible or even non existent customer service. Their phone is not available, chat is not available. Couldn't find out my order status. Emailed a few times - no response. Ended up cancelling my order -can't trust a store with such a level of customer service."
"AN amazon purchase and wanted to return ,item still in unopened bx,they willchrg 20% restocking fee ...."
"ORDERED A SPA PUMP FROM THEM WHEN IT ARRIVED THE WET END WAS CRACKED WHICH RENDERED IT USELESS. TRIED TO CALL ,NO ANSWERED. THEY ANSWERED MY EMAIL AD WAS TOLD I WOULD HAVE TO THROUGH THE MANUFACTURE FOR REPLACEMENT.
STILL GOING THROUGH THE HOOPS WITH THEM. MY ORDER #WAS AB-103422
DO YOURSELF A FAVOR AVOID THIS BUSINESS LIKE COVID 19"
"Ordered through google express. Product never shipped, but I was charged. In my opinion, this is fraud. Do not dela with this company. Period."
"I ordered pool filters through amazon and they were wrong filters so I sent them back. In used unopened and they cost 140.63 these scammers gave me a refund of 89.02! They claim to put a box on the shelf it costs 51.61 probably why their reviews are all horrible! Don’t buy from them they steal your money anyway they can and I will be filing a complaint with the better business bureau "
"BUYER BEWARE! I bought a pool cleaner from this company and had to return it because we changed our mind about constructing a pool and this company charged me a 20%($140) restocking fee! All I did was look at the item inside the box! I understand they need to charge something for the shipping and the inconvenience but $140? RIDICULOUS! Buy your pool equipment from someone else!"
"They would not allow a return of a just purchased defective $500 pool vacuum and were rude about it as well. Referred to manufacturer for repair (?). Great idea, manufacturer wanted me to drive 2 hours to get brand new item repaired. Avoid this company!! There a plenty of reputable retailers."
"Terrible customer service, ordered a pool cleaning robot for $709 on ebay from them, after I paid for it the price dropped $60.00 within a few hours. I asked if they would honor a refund for the difference and was told they would ask management. After no response for several Days I asked again and received a quick "No, that this is just something ebay does and they have no control of it."
Wont do business again, I urge you to find a better pool supplier for your needs. I would give them a 0 if I could. Wish I would have read all these terrible reviews before I purchased anything from them.
I will be contacting the manufacturer next to see if they support using this business as a supplier for their products."
"They shipped me a damaged product, I paid to return it they refunded me the wrong amount and charged me a restocking fee and then never reimbursed me for shipping costs like they said they would. Not a business savvy or customer friendly business. Buy from elsewhere !!! Buyers beware"
"Delivery of my item was a mess.... the item was shipped later than I was originally told, the company didn't fill out my address correctly on the shipping label so the delivery was delayed even more, and the tracking number they gave me to track my package was incorrect so it took me awhile to even learn my delivery was held up by the address issue. Luckily I was trying to track it and contacted the company (multiple times), otherwise my package would have been returned to them and would have been delayed weeks longer. "
"DO NOT ORDER ANYTHING FROM BACKYARD POOL SUPER STORE EVER! This product (pool motor) failed after only 7 months. The warranty for replacement was 18 month and when we tried to get this company to replace they ran us in circles. We send photos as requested 3X and after each time we were told by Derrek that the Motor is being sent. And each week we followed up we were told the same thing resend pictures and we are sending the motor even after we paid $20 shipping for the motor. We live in Arizona extreme heat where our pool was become a real disaster after 3 weeks with no motor. They were costing us in chemicals and now finally we had to go buy a new motor as they never sent us one. EXTREMELY poor customer service, very rude when communicating to us and they do not honor their warranty."
"I ordered a replacement motor for my Hayward Super II Pool Pump from these crooks thru Ebay. My professional electrician tested the non-working motor by hooking up the wires before attaching it to the pump, to discover that it only hums, does not spin, and does not work. After sending all of the requested pictures and information, Jacob C responded that I ordered the wrong motor, which they had advertised as a "Hayward Super II Replacement Motor" to which I also matched up all the available #'s on the motor. He claimed that I burned up the motor because it wasn't the right motor for my pump, when all my professional electrician did was properly hook wires up to it. Instead of making it right and allow me to return and swap the defective motor for one that works, Jacob C passes the blame on the customer and accuses me of burning up the motor...So now I had to get Ebay involved in getting my refund. Moral of the story stay away from backyard pool supply and I sure hope I never have someone like Jacob C to represent me or my company. "
"I purchased a Pentair pool pump from this company via Amazon. The pump arrived and after installation I noted it was leaking from one of the plates, and informed the company. Rather than ship me another one, they insisted on sending me the plate, saying it was a simple 8 bolt fix. I demanded compensation for my time fixing the defective pump, and we agreed on a minimal $50 amount. The fix was anything but simple, and after two hours of installation time, turns out the new plate leaked just like the prior one. At this point I requested a new pump, but was told they didn't have any in stock, even though Amazon showed otherwise. While they offered to refund me the full amount, after finding a box to package it, they netted the $50 previously paid for my time with the refund and I only received the purchase price less that 50. This entire process took about 2 months, and Jacob C was nothing but useless. Do not purchase from these crooks."
"They do not stand behind their products unless you want to pay a 30% restocking fee and shipping cost to return the item. I purchased 4 sections of vacuum hose to extend the hose I already had. The sections I ordered from them did not seal properly so when you connected them to the vacuum they sucked air. I tried to return them and they said there would be a 30% restocking fee and I would have to pay shipping. Why do they charge a restocking fee for a defective product? Are they planning to restock it and just sell it someone else? Regardless if I had of returned it, I would have got around $6 of my money back after the restocking fee and shipping. So just be sure you read their return policy before you purchase because there are different stages were you pay more or less of a restocking fee depending on the type of return. "
"Ordered twice prior with no issues. Ordered a $20 part by #. Called when it didn't fit & they admitted sending another part # based upon our pump model. Ran to the local pool supply & purchased the part # again & it FIT!! After a dozen emails the best BPSS would do is charge us $10- to return a $20 part - NOT!!!
They lost my biz forever...ordered a $1500 heater today from someone who CARES!!!"