"The item I was looking for (static rope by the foot for climbing anchors) was out of stock, and they backordered it. Since I needed it soon, so I sent an email asking to switch the product to one that they had in stock, and they gave me a more expensive one at no additional cost. They also ordered expedited shipping for free to make up for the time difference.
They shipped the whole order less than an hour after I emailed.
So despite the initial difficulty, I had a great overall experience with them and will definitely buy from them in the future.
"
"Honestly, I think they are mostly a smaller on-line seller. But, as a result, they were very easy to communicate with, let me know exactly what was going on with the item (which was back-ordered) and how long I could expect to wait. I ended up both emailing and chatting online and they were very quick to respond. Also, in the PNW, not far from me, so I will be buying again! "
"I am very disappointed! I ordered my mom a gift for Mother's Day one item was back ordered so they didn't bother to send the main product! The back ordered piece was a small accessory. Now they say it will be another month before they ship the product. Nothing say Happy Mother's Day I care so much about you...oh by the way your gift will be a month after the day. "
"The items arrived quickly, as advertised."
"This web site doesn't have any item in stock. Every time I order something They said out of stock. "
"I bought Drakon 45 on the 02-04 and arrived 02-07 as well as Aura 2P on 02-05 and arrived 02-08. Their sales are absolutely great, inventory status online's spot on, condition of product is spanking new, shipping packaging's great. They even put a piece of cardboard under the flaps where the two leafs of a box folds down to prevent razors from cutting the product when you open the box. Price wise, compared to REI, backcountryedge, and backcountry, their non-sale items are roughly the same but their sales and clearance is VERY competitive and a good 10% lower than the next on-sale item on the other sites. Overall, I definitely recommend this store and I definitely will shop here in the future."
"They had a great sale price on snowshoes but when I went back to order them a few days later the sale had expired. Their web price still showed 25% off on the photo of the snowshoes but the original full price, not the sale price. I called their Eugene store as online support wasn't open on weekends and a very helpful clerk assured me that they would honor the ad as long as I made the comment in the online order form. Two days later my order arrived and it was at the discount price. Awesome company!"
"Fine, as advertised. Good clearance prices."