"My brother received a cd in the mail around march, thinking nothing of it he left it in the spam bin at our house. Then in mid may they send a bill saying that he owes $29 for the cd and some service agreement.

When I called the customer service to inquire about how they got the info of a kid who is 10 years old mind you. The came up blank, they were more intrested to get their cd back and not answer the question.

After asking if I had gotten the cd which I said I had, they told me to ship it back(like I would waste pose for some POS) with me paying the postage.

I said that I would send the cd only if they sent an RMA package.

I really gotta wonder how these people stay in business if they have "Open Billing"(As the CSR said). Why anyone could sign anyone up for service."

"I had, for the most part, been satisfied with my BMG membership. LIke others here, I used a unique email alias for my membership, I also now receive a LOT of spam to that email address. I have since closed my account and will eliminate that email account. It isn't worth a few cheap CD's to wade through the spams, especially when they claim not to sell or share your information. "

"Sound and Spirit (BMG) sends email with "monthly selection" to buy or decline by going to their website and clicking on "no thanks" within your account. Just one BIG problem, the words "no thanks" no longer appear. I have contacted them several times about this without success and they keep sending the monthly special unrequested.Calls and emails to them appear to go through to India or the Phillipines and only "stock standard" answers are received which bear little resemblance to the questions asked.
They do not make their telephone number readily available. This is an extremely devious company."

"I signed up for BMG's 12 for the price of one offer; not much to say.

My application was accepted within 5 days, and before 10 had passed my order was shipping.
Though it was only a partial shipment, as some of the discs were on backorder, I can hardly complain considering the price.

So far, so good- very satisfied.
If I post no further updates, you can assume all continued to go well :)"

"When I do business with a new merchant I create a unique email alias (like ****@****). Most never receive any mail except from the original merchant, but out of over 100 unique aliases, my BMGMUSIC address ranks about #4 for amount of spam. Ads for electronics, DVDs, pharmaceuticals, auto and home loans -- it gets them all. I've never used/listed/typed that unique address anywhere but on BMG's web site. BMG obviously sells their customer email list to spammers. I'll never do business with them again.
I wonder how much of the paper junk mail I get is because BMG has my street address."

"This is definitely the worst online shopping experience I have ever had. They send you CDs you did not order and hope you pay for it. I regret that I didn't search this fraud shop here in advance. They sent me the CD again that was already in my first order. I only did one shopping on this store and that will be the last one. Other problems with BMG are very slow customer service response, no answer to you question/service requests, bad online search, very limited choice of CDs.

The lession is never file your card number with any untrustworthy shop. "

"I ordered from them and got a really sweet deal! They're great to use if you make sure you pay attention to what happens. It ends up being about $4.50 per CD!

The problem arises if they don't have a CD in stock or such as that they just cancel it and make you order another one. Plus their customer service is horrible if you ever need it.

If you want a great deal and don't mind the hassle, then use this company."

"After waiting the "maximum" shipping time of 4 weeks, plus the additional week they ask customers to wait before inquiring about a missing shipment... I still have not received my order. I requested that it be resent via faster shipping, at no extra charge, or that my original shipping charges be removed. Their only response is that they are "unable" to do either. My original shipping charges were removed, BUT I was then charged for shipping of the replacement shipment.

I find their customer DIS-service to be completely disgraceful, and I will be returning the entire shipment and cancelling my account."

"After I fulfill my obligation, they still send me the reply card and ask me to rely before the deadline, otherwise they will send me the feature selection automatically. This is really bad idea. Why should they sell something to consumer when counsumer nerver ask for? Another bad thing is they don't have representive to talk to, no phone number, only e-mail. "

"At first I was very happy with the deals that BMG offers, even though shipping is slow. I also returned an unwanted feature selection without any hassels (I wouldn't trust these guys enough to let them keep my credit card on file though). However, I still hadn't fulfilled my membership agreement a few months after I joined, so they sent me an email saying that if I ordered one CD using a certain promotional code, I could fulfill my membership agreement and also get buy one get three free on that order. So, I enter the code, purchase a CD, pick out three free ones, then redeem two of the four remaining CDs from the newly fulfilled membership agreement. The catch is, they automatically give you 10% off your first order, so that CD didn't fulfill my membership agreement (it's not at regular club price). Then, they ship me two CDs and charge me $20, when I was expecting to get three free selections with my order of one CD, and tell me that they can't send the other 4 until I fulfill the membership agreement, even though two should have been covered by the CD I just bought. So, I email customer service (there doesn't seem to be a phone number for them) and they send back an email basically saying that it is my fault for not ordering my free selections at the time of purchase but they'll do me a favor and let me order them anyway, just this once. To do this though, I have to respond to the customer service email or send another message through their order and billing issues page, which all seems a little shady. Who knows if I can get the CDs. Furthermore, I wanted this month's featured selection, fulfill my membership agreement, and be done with them, but I realized that there is no way to make a featured selection full price. Also a trick since that is the first thing that people are likely to purchase and they discount it by about $2. If you're like me and you join just to get the free CDs, be very sure that you aren't getting discounted anything on the first CD you buy."

"No problems. I ordered two CDs that I had been wanting and the price was only $6.95 each plus tax with free shipping. They arrived a week after the order in new condition. BMG even responded to my email query about whether they had shipped or not (no shipping confirmation was sent; no biggie). I'd order again based on my experience, but I don't think I'd get into any "selection of the month" deal with them...or anyone else for that matter."

"they have cheap cds a long time after they've been released. i like buying cds cheap. however, their customer service is horrible. there is a lot of between the lines to read and it takes forever for the purchases to ship. if you're willing to wait a long time for items to be on sale, deal with horrible customer service, wait even longer for cds to ship, then you might enjoy the deals that they have every so often. i've never had a problem with unwanted cds. "

"They held off on sending me the "selection of the month" for about a year and a half and then started sending them in an absolute flurry. Is that a sign of financial problems on their part? I believe so. So I ended up sending them all back as "return to sender" and still had invoices sent to my house claiming that my account was past due. I called customer service and resolved the problem after a long, heated conversation with the rep. I also cancelled my account at the time. About 3 weeks later, they sent me the "selection of the month", which was postmarked after the date that I had closed my account with them. This was unbelievable! So I sent it back to them once again! Today I recieved another invoice for that CD and a LATE CHARGE tacked on!!! Sure, the CD's are pretty cheap but not at all worth the flim-flam hassle that you have to go through. In the past, parting with BMG was like parting with a business partner. Now it's like parting with the mafia!"

"They send you stuff you dont order - and charge your credit card with out asking.

Sure it seems like a good deal - 12 cd's for the price of one, but then they send you stuff and charge you for it.

I sent back the reply card stating that I dont want any, but they sent me this Nelly cd (and I dont even like that kind of music) and charged my credit card with out asking me (they had it on file) I sent the cd back asking for a refund, but I havent gotten it yet. I might end up loosing $22.70 for one cd that I didnt order!!!!"

"They send you stuff you do not order and expect you to pay for it."