"They just really need to stop running small business out of their existing stores the American people do not appreciate this for instance what they are trying to do in Casselberry Florida I will never shop BJ's again !! "
"Purchased online a 2k item snd after I purchased it I find out two months to get it! It’s been 5 days and still trying to cancel it! The reps here must be kid’s it’s the worst I’ve ever seen! I’m done with this bull **** company! I actually had to contact my credit card company!!!"
"Do not order anything online from BJs, their refund policy ****! You won’t get your money back in the time frame that they state."
"so I have been a member of BJs for over 25 years . I tried to buy several items online but was told that they were sold out of the 2 items I needed. and was also told my membership needed to be updated. I tried to update several times on the app, but when i clicked on renew it took me back to the basket. So I called the member service # in Manila. the person that answered the phone did not understand me . I gave him my membership # 3 times and he still didn't understand. so I asked to speak to someone from the U.S.. he refused. so i'm done 45 minutes on the phone. I don't plan on shopping BJ,s in the near future. and this is one of many bad experiences mainly with the Bowie Md. store"
"Ordered a patio set online and the delivery team never showed up. Called BJ’s and the team member stated tough luck so sorry to hear, it’ll get delivered in two weeks. It’s been 4 weeks and our patio set hasn’t been delivered and Bj’s has been zero help. This is by far the worst company I’ve ever dealt with and I’m a first time club member. I will be canceling my membership and sticking with Costco from here on out…never again. Bj’s doesn’t care about its customers and their service is atrocious. Stay away and get a Costco membership you won’t be disappointed with their customer service, warranty and prices. Bj’s on the other doesn’t care about anything other than getting your money and leaving you on your own to deal with the problem "
"Ordered online an outdoor sectional. Ordered 7/20 was contacted by Ceva who BJ’s contracts with for delivery. They were set to delivery 8/5. Called to say truck broke down. Told item would be there 8/6. Waited all day, never arrived.
Received an email item was delivered 8/9. Item was never delivered per our security cameras.
Bj’s has been of zero help. Not their problem and blame the delivery company. No refund and no offer of sending another. "
"Received expired food from my order
I ordered 6 boxes of cookies. Received the item to find out that all 6 boxes of cookies expired 3 weeks ago. I called the company and the didn’t do anything to replace the item. All they offered was to excavate to a team that would reach out within 72 hours to advise if they will replace item. I even sent pictures. That is pretty sad they send me expired food and won’t immediately replace it."
"Placed a patio dining set at BJ's.com on 3/28/21. They charged our account on 3/30/21. We do completely understand the delay due to pandemic. Mid month of April they texted and called that it was being delivered and finally only the chairs arrived on 4/27/21. To date the table has not arrived, we keep calling and emailing - each time we call they say it is escalated and someone will contact within 72 hours. No one has called us back to give an update. Bj's not only have charged but disappointed that they do not have the courtesy to call back. We would like to return the product but we are sure we may never get a credit. "
"Check out is horrible
Scanner doesnt read items
No room for large order
Coupons are always ineligible
Constantly need assistance
Just the dark ages of check out technology"
"I am very upset and angry, I went shopping approx. two weeks with my coupon book just to find out that i can no longer scan coupons in the store. I was told that i either have to download the bjs app, or go into my online account and clip coupons that will automatically be stored on my bjs card. This new method feels like a form of exclusion, people that don't have smart phones, capable phones, or tech savvy WILL NOT BE ABLE TO USE COUPONS. I have cancelled my membership due to this issue and i know a few more will follow. BJS PLEASE NOTE THAT IF YOUR TRYING TO GO PAPERLESS THAT IS ALL GOOD BUT PLEASE DO IT AS YOU DID AT THE BEGINNING OF THE COVID QUARANTINE (FLUSHING NY). YOU HAD ALL THE COUPONS ENTERED INTO THE SYSYTEM SO THAT THEY WOULD AUTOMATICALLY CREDIT THE ITEM. I WILL RESUME MY MEMBERSHIP WHEN THIS ISSUE IS DEALT WITH."
"i've put in over 5 hrs. by telephone and trying to work the web sight and i still can't get rid of my old email which can't use anymore also i tried at the store also and on there sight it says change your email it won't let you change it it takes you in a full circle. i got a card and can't get any coupon drive me crazy"
"For starters, the workers don't have the knowledge nor the tools to do anything other than renew your membership or cash you out.... Therefore you have to call there 1-800 number for everything. Once you call, it take about 20 mins for a live person to pick up your call and another 30 mins for them to help you if they can. All i wanted to do was link my BJ's credit card with my membership so i can continue to get reward points and that took forever to accomplish. They really need to invest in making their customers happy and not frustrated. They need to come up with an easier way to do this... Maybe online where a representative is not needed."
"BJs ?? I am getting less impressed as time goes on
here is my list of complaints.
1) Issuing seemingly different coupons for the same product with overlapping expiration dates. Then merging them into 1 coupon with the latest expiration date when the customer wants to use the multiple coupons. This denies the customer the savings and effort to use BJs coupons.
2) without my authorization Bjs apparently captured and held my American Express card and essential verification credentials (expiration date CVV) and charged my wifes membership to my credit card. Renewing membership was done in the past at Point of Sale.
3) blaming projected 1.5 hour customer phone support on COVID-19
BJ's Club Membership 25 RESEARCH DR WESTBOROUGH MA 01581
***-***-****. Their mechanical auto routing voice even sounds rude and tries to get rid of you by wasting your time
"
"My BJ's membership was due to expire 5/30/20. I went to BJ's on 5/9/20 to make a purchase. As soon as my purchase went through, I noticed that the cashier had automatically renewed my membership for another year at a cost of $55 plus tax. I did not authorize this and told her I did not want it. She said that since the transaction had already been completed, I needed to go to the service desk - which I did immediately before leaving the store. After waiting a long time at the service desk they told me that the renewal could not be cancelled for 24 hrs, which is absurd. I then asked them to just void the whole transaction, and then re-charge me for the items I purchased. They told me they could not do that, unless I wanted to cancel my membership on the spot. They told me I would have to come back tomorrow in order to cancel the renewal. That meant I would have to waste time to go back to the store, fight the crowds, and wait in line again. I contacted my credit card company to dispute the charge. Meanwhile I was anxious to get this resolved so I went back to BJ's 24 hours after the transaction to cancel the renewal. They told me that in order to cancel the renewal, they needed to cancel my membership today (5/10/20), even though I paid for the membership last year and the original expiration date was 5/30/20. So basically they short changed me 3 weeks on my membership. The customer service people were not very helpful and said there was nothing they could do about this. The funny part is that I was likely to renew anyway, but wanted to wait until I was ready. Now with this poor experience, I have second thoughts about staying with them and will look into their competitors."
"The people of Pensacola Florida think they are in for a treat. If they can gauge by my experience they are in for a surprise. For openers it is going on 2 weeks since BJs charged my credit card $110.00 for a single membership. Their lack of training the employees that I have dealth with was much in evidence. I will tell all my neighbors, friends to pass on BJs & stay with SAMs club. Our family in N.J. will not deal with them. I am told that they are a screwed up operation from their experiences with them. There are other choices!"