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Verified
5/5

2004-02-19

"I ordered an m0 stepping P4 2.4c processor from them and had some trouble with their cart and it didn't send my credit card data into them. After 3 days of no response, I went to their website and fired off a query on my order to them. Within 2 hours I had a nice reply from Larry with Azzo telling me that for some reason my cc info wasn't with the order and he would gladly take the info and process my order. I emailed back the info needed and he promptly shipped my processor out the same day. This is the third time I've dealt with Azzo and all 3 times have been a good experience. I was really impressed with the prompt response to my query on my order and Larry worked with me to expedite my order, since I was going to work for 2 weeks in a remote location the next day. Their prices aren't the lowest, but they are a good place to go if you are looking for a particular stepping for a cpu and they don't rip you off on shipping charges either.

I would definitely buy from Azzo again.
"

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Variety of brands and products offered
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Overall customer service
Customer service resolving problems
Customer service being trustworthy
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Customer service being easy to reach
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Overall web site
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5/5

2004-02-06

"Ordered a Prescott 2.8 OEM from them. $199. And they shipped in less than 24 hours. They are the first place to actually have them and ship, Other sites are taking orders saying they are in stock just to get pre order money.

When i saw Azzo was advertising them. That's good as gold for me. They have always been a solid company.

I've ordered from them a few times in the past since 1999, but as always the big guys have better prices. But i will check them out more often.

Thanks Azzo.
"

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5/5

2003-04-29

"As a new customer of Azzo, it is important to share a first-class experience with those of you who frequent this service. This is a special circumstance in that I have never seen nor experienced the passion for customer service and excellence as exhibited by Azzo. To be brief, I had ordered a new motherboard based on Intel’s 875P chipset. However, due to manufacturer/distributor delays, the motherboard was not available. To my astonishment, Azzo immediately offered to overnight a comparable 875P motherboard to use until my order was available. After investing approximately thirty minutes with the owner of Azzo, it was clear that this company is based on dignity, principle, and self-respect. The following business day, Azzo had express delivered the temporary replacement to my doorstep. The issue is not whether a replacement was sent, the issue was that my frustrations were equally felt by Azzo in that they felt they had failed to live up to their high standards of customer service. From a customer’s perspective, it was refreshing and gratifying to “feel” appreciated. Therefore, this experience should serve as a benchmark for all to achieve. Azzo clearly understands that being on par in terms of price and quality only gets you into the game but its the service that wins the game everytime. "

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3/5

2003-04-24

"Resolved..........................................."

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N/A
Ease of checking delivery status
Delivering products on-time
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Delivering products damage free
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Being updated on the exact date the delivery was sent
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-03-05

"I'm very pleased with the service provided by Azzo Computers. For example, I inquired about a product before making a purchase, and all communications were handled promptly with very straight forward answers.
After ordering, package was shipped same day as promised and product was received without any problem through Fedex Express Saver.
After installation, I had some technical issues and they again responded promptly to all communications. They offered to replace the product, however I was able to get the problem corrected. It turns out that I was not installing the product correctly.
I will definitely buy again from Azzo.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-03

"I've been ordering on line for years. AZZO is one of the very best I have delt with. My order got snowed-in. Even though it was not AZZo's falut, they refunded my overnight shipping.

Insstant access to status, no hold calls to tech support and customer support; thats what I call excellent service.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
N/A
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-12-18

"I ordered a Custom Built P-4 Computer. A P-4, 2.4B Cpu, Abit BE7 Motherboard, Swiftech MCX 4000 Heatsink and 70 mm YS Fan, Albatron TI 4200 P Turbo Video, Samsung PC 3200 Memory all in a Black X-Case with 5 fans. Support was great and the machine Overclocks to over 2.9 Ghz. Latest 3DMark 2001 Benchmark was 14,239 and thats off a TI 4200 card. This is one great company to deal with."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-11-26

"Ordered an overclocked P4 combo.. My P4 1.8 runs stable as a rock at 2.7GHz just like promised!!! Placed my order over the phone and it was ready for pickup the next day. Price was unbeatable and the quality of the service they provided was second to none. The entire staff was very knowledgeable and eager to answer any questions that I asked. I would defiantly recommend this site to anybody I know.

Since this purchase I have visited AZZO several more times to buy modding supplies.. You will not find more items in stock and ready to ship anywhere else on the web! Their prices are very reasonable when compared to companies that actually have the prices in stock and speak English! I have been burnt too many times buying from “Pricewatch companies” where the prices are too good to be true. I am so happy to finally find a respectable company for all my future purchases!

-Brian V.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-11-15

"Bought some CCFL's. They processed the order and fedexed the order out theat same day. Received the order 3 days later. They were undamaged and worked great... until I came home a few weeks later and noticed the lights were off. Opened my case only to dicover that the inverter had blown a capacator. Called up Azzo support and they are now fedexing a replacement. I have ordered numerous times from them and was fearful for havng to call their support. Especially after having called support from other online vendors and getting the run-around. Azzo now has one more customer they can depend on for future business. Customer service like they offer is almost unheard of. Even my parents do not treat me as well. Thank you Azzo.com"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-11-11

"I have zero complaints. I ordered a motherboard that was quite new and hard to get. Azzo had it in-stock for a very reasonable price, and shipped the next day. My order arrived FedEx three days later in perfect condition. Thanks guys, y'all do good work."

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5/5

2002-09-13

"I purchaced the duel CC kit from azzo, what a wonderfull light kit, cheap shipping and very fast. I ordered on the 9th of september and recieved the kit on the 11th, will deffinitly order again from Azzo

Charles
"

Detailed Review Benchmark + -
Overall quality of the company
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-07-25

"I ordered two cold cathodes on one inverter, one blue and one black (UV). However, AZZO sent me two blue lights. After I asked them about it, they quickly responded and sent me a black light tube. I offered to send back the extra blue tube but they let me keep it! So I ended up with a free blue cold cathode. Excellent service and highly recommended."

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Overall product shipping and delivery process

5/5

2002-06-12

"Awesome cold cathodes, I'd recommend them to anybody with a window mod."

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Overall product shipping and delivery process

5/5

2002-04-03

"I purchased the windows xp pro oem from their site for 162 dollars along with a pair of rounded IDE cables to qualify afor the oem purchase. I got the 2 day shipping and it only took a day to process and I got my shipment in 3 days. not bad considering usually when i choose that kind of shipping they take a week just to process the darn thing. Also I had n earlier experience where i tried to order xp where I ordered it got the email saying it was being processed, went out to lunch and realized the bank had screwed up my check. Needles to say I had to cancell the order, so sent a quick email to 'em and got a reply ni less than an hour (good time in my opinion for an email) from an actual person confirming they had cancelled it. Excellent. Not a flashy site but does everything a retailer should in my opinion with great prices and prompt service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being trustworthy
Resolving problems
Being easy to reach
Making decisions on their own
N/A
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-03-12

"I live near this shop and I would say I love to buy from them. I don't know how the online portion of this buisness is, but if it is anything like the Brick & Mortar side, then it is exeptional. Sometimes their price are a few $ higher than other online stores but everytime I have had a Prob w/ something I bought from them they replaced it imediatlly. Definatly worth giving them a try."

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Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
N/A
Delivering products on-time