"The worst company I've dealt with, lying, disrespectful employees, they don't comply with the rules, they violate the privacy rules with the client, they don't honor their policies, they send you torn and dirty clothes. The customer service department and its managers when answering leave you on hold for more than 10 minutes without returning to the call.
In short, do not buy in that store. Now there are much better online stores, with better prices and, above all, better customer service."
"Avenue has the worst shipping ever. My experience is always the same and I don’t know why I keep ordering from them cause they ****. Takes literally 4 weeks to receive something and it’s always a partial ship cause you never have the items I ordered. Don’t post them if you don’t have them. Terrible terrible terrible "
"In March, I returned about $300 worth of merchandise using the label Avenue provided and following their instructions. To date, I haven't received a refund despite the FedEx tracking site proving it was delivered.. The last communication I received was on 3/25 from "Bethany" of the Customer Experience Team who confirmed "I have heard back from the courier and it appears your return has been delivered to our warehouse without final scanning. I will lodge an investigation with our returns team and get back to you shortly." Now they do not respond to my emails and closed the return process altogether. I've had to file a complaint with the state's AG and BBB."
"Website in November stated order now for Christmas delivery. Did so. Order never received before Christmas. Order canceled and credit card company notified not to honor charges from this company. 2/11/2021 received one item from order. Returning. Complaint filed with local BBB and Dept. of Consumer Affairs. Take heed. DO NOT EXPECT CORRECT PRODUCT, DO NOT EXPCT ANY CUSTOMER SERVICE. . They are a total scam company unlike their box stores."
"Now that they've closed their stores and simply gone with online purchases, there is no way to verify the status of your order other than to call them, and with EVERY call you are at least the 10th or further back customer in the que, and when you do finally get someone, all they can tell you is that "they have your order but it hasn't been filled yet". It's been 10 days since I ordered and I was told yesterday they haven't prepared it to ship because something in my order is on back order, and they no longer will ship an order or any part of it until the order is fully completed. You can't even delete and reorder the item to expedite your shipment. The people are nice, but that's not getting the order filled. From the other complaints I read on here, it appears many, many, many, many other people are having these same issues of not getting a status update (or any correspondence) after they order, not getting through when calling or being on eternal hold, not getting their order shipped timely, the products are not in stock, and the delays are simply unacceptable! Perhaps they should show "quantity in stock" so you would know to only order THOSE items... OH WAIT, they do. It won't let you order an item if it ISN'T in stock. So absolutely NO EXCUSE for these issues!"
"AVOID, AVOID. They take your money, will ship order over a month later with missing items and do not refund or send a missing items. Or they dont ship your orders at all.
Order #1 placed on Dec. 17. Arrived with missing item, reached out several time, no refund or an eta on a missing item
Order #2 placed on Dec. 9th. Was shipped with missing item. Avenue will not reply to any of my emails.
Order #3 placed on Dec. 2nd. No movement and no update for this order.
I have been charged for all three orders."
"I have bought clothes here for 13+ years. Never had to send anything back. Read one review that said the item shrank 4 inches.
I guess I always have just taken care of mine different
I wash them in cold water and hang to dry. Never have been a fan of a dryer slamming them around
MY. one complaint. Now they got a bunch of nice styles in but don’t carry 28. On up.
Shame on you "
"Purchased 2 items and both needed to be returned. That's a separate rating for cheap ill fitting clothes. Their return policy is not customer friendly and the customer not only pays for shipping, but additional for returns. No return label was furnished with the merchandise and none would print from their site. The cost to return the items was almost as much as one that was purchased. Customer service merely kept sending me the same emails over and over. They don't care. Since their stores have closed, on line shopping is all that is available. I have cut up my Avenue card and unsubscribed from their emails. "
"I purchased some boots in December. I received them on the 4th and returned them for an exchange on the 6th. The boots were received on the 8th of January at the warehouse. My order has still not been processed for the exchange and can take almost 4 weeks. I have ordered from Avenue on several occasions. I never expected to one pay for an item and send back for an exchange for it to take up to 4 weeks or have to pay for the shipping to have it sent back. I am not even guaranteed to receive the item now as it seems they may not have the size I need. I do not agree with the turn around time for exchanges at all. Unfortunately I do not live close enough to a location where I could have taken it back myself. So I have paid for an item I still do not have as of today this date. Very disappointing. I will no longer be ordering from Avenue. "
"I bought 4 shirts online 3 of them were too big so I immediately deny them back a month later they send me an email. One shirt that I paid 24.00 they are crediting me 12,23 after all of their fees. A day later I get another email from them saying my return did not fall in the parameters for a return. They said they would send it back to me for 8,95 shipping or give it to charity. I didn’t wear the shirt. I can’t believe they are such a rip off!! "
"I have shopped at the store in Rosedale MD they have the worst customer service. The sales people are so rude in there. On few occasions needed to exchange an item because of size and even one item was defective and the gave me a hard time and refused even when the tags were still attached to the clothing. I am canceling my credit card and never shopping there. There are other retailers out there and I will give them my business. "
"I ordered a nice swimsuit cover in size 32-34. I received a size 14-16. When I informed customer service they said I had ordered 14-16. Why would I do that?
I think there must have been a problem with the website but they refused to do anything for me. Told me to send it back on my own dime. Since I'm in Canada that would be very expensive. I would even have reordered in my size if they would pay the shipping but they wouldn't even do that. I can't use the top and I have no one to give it to. They missed an opportunity to create a positive customer experience. I have never been so disappointed with an online retailer. Never ordering from them again and will warn others."
"ordered 3 shirts and 2 pairs of shoes (exact same). Will NEVER shop at Avenue again.
shirt 1: I have kept. Have not worn yet.
Shirt 2: wore once and washed. Shrunk in length 4 inches! Not wearable. returned.
Shirt 3: returned unworn as it is the same as above.
Shoes: Opened one pair and tried them on - weren't as comfortable as I needed them to. Packed up and returned. Second pair - didn't open the box.
notified from customer service that the second pair (unopened) had been adulterated and therefore they will not refund my money. I didn't even open the box (I guess that was my mistake).
Very disappointed in Avenue. "
"Ordered a large number of items last week. Received an email today saying none of the items I ordered are available, and that they cancelled my order. WHAT?! F OFF, AVENUE. This place is a joke. Never spending another penny there again. "
"Bought a gift card for a friend's birthday. They went to go use it and the 100 I put on wasnt there. It took an hour in the store and a phone call the next morning to get the funds on the gift card. And the messed up part I didnt even get I am sorry here's 10 dollars for the issues you had and inconvenience you had. NEVER AGAIN"