ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs

Full Rating Profile + -

Product & services pricing
7.84/10
Chance of future purchase:
7.55/10
Shipping & packaging:
7.13/10
Customer service:
5.93/10
Return/Replacement policy:
5.65/10


1/5
2019-03-18

Scam company

"I cancel a order of some tires, even so they sent the order and charged the money, the customer service is a fake they don't answer and they send an automatic message opening a ticket but they don't do anything, today I am waiting for the money back."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5
2019-03-15

awesome prices ans swrvice

"will shop only here from now on"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

4/5
2019-03-12

Great shipping

"Got off fast after order but it says be here soon"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5
2019-03-06

Tires

"Fantastic service! Thank you!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5
2019-03-06

Perfect for our 5th wheel

"Customer Service was fab helping me choose the correct tailgate for my 11 Ford f250, and the price is right."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

1/5
2019-02-28

Never again.... an online robot

"Still waiting for part. Day 6 with 2 day express shipping.......
"

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5
2019-02-10

Looking for the best price.

"I was looking on sites for the cheapest gas tank and I ran across this particular site. as I was looking I noticed the prices were a lot cheaper and it did offer me a 30% off on my shipping so I decided to go ahead and order it within 24 hours. I would also highly recommend to look on this site for better parts to.james"


1/5
2019-02-08

Mr

"After waiting 10 days for my order to be shipped. I was told that. they never had the parts I ordered and the manufacturer was shipping them to me direct. After talking with the manufacturer, the manufacturer said there was no record of an order for me by Autoplicity. I'm now fighting to get a refund for and order that was never fulfilled. This was the first and last time that I will never order anything from this company again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5
2019-02-08

TRUCK MAT

"GREAT PRODUCT GREAT PRICE FAST SHIPPING"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5
2019-02-06

Great price, shipped quickly

"Pleased with the ordering process, price and how quickly the power steering pump I ordered was shipped. Will order from Autoplicity again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5
2019-02-04

They have the part but are trying to source it

"What the hell does this mean. I'm an idiot I guess that's what that means. I bought an exhaust system weeks ago that had a one day processing and I have not had the part yet and they don't have it yet to even ship. I have incurred other costs by them wasting my time. They take your money and then goes looking if they can find it. Beware unless you have time to waste. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5
2019-02-01

Do NOT do business with this scam of a company!

"Do NOT do business with this company!! I ordered a bumper three weeks ago. I was told the tracking number would come in 1-3 business days. During this time they had no problem billing my credit card. They even charged me $100 for shipping when the website said it was free. When no tracking number came I called for an update and was told the tracking number would come the next day (Fri). Nothing. Called the next week and they said they needed to contact the distribution office and would get back to me the following day with the tracking number. Nothing. Two weeks later a (supposed) manager said they will escalate and have information for me the next day. Nothing. Finally they sent me a tracking number. A BOGUS TRACKING NUMBER. I called Fedex and they said the physical part was never delivered to Fedex to be shipped. Then Autoplicity told me that Fedex lost the item. Two days later they said UPS picked it up by accident. The next day they cancelled the order. During this three weeks waste of time we were paying storage fees to the auto repair shop while they wait for the bumper to arrive and rental car. WORST EXPERIENCE EVER!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5
2019-01-30

Great experience

"Fast service. Easy to use website. Will be using again "


1/5
2019-01-26

1 part is not the 2 part package

"I ordered an Eibach springs, struts, anti-roll bars pack. They did not send the anti-roll bars and refused to. "


1/5
2019-01-22

Dont waste your time!

"Everything about this incomplete transaction was horrible. As the title states, find yourself a different company to do business with. It would seem that they are a middle man that deal in drop shipping or nothing is in stock and it has to be ordered and recieved in their warehouse before its shipped to you. Nothing else can explain the 4 day processing time. 1st issue. I ordered my tires on a weekend. They stated to me Monday that tires where shipped with and estimated delivery of Friday. Then Thursday I recieved and update that tires would be delivered that next Tuesday. I checked the tracking and behold, the tires had not been pickup from there warehouse. It was estimated that tires be picked up Friday and delivered next Tuesday. So I called and cancelled order but I kept getting excuses that tires have already been picked up and there is nothing they can do. Update, it's the next Tuesday and the tires are still at their warehouse. And money hasn't been refunded.
2nd is used, I ordered a set of lug nuts on Saturday. They started the following Thursday that they were being shipped directly from the manufacturing company with a delivery date of February 15...a whopping 1 month delivery date. Wow! I contacted the manufacturer and they stated that lug nuts are stock items and can be shipped same day and arrive in 2-3 days. I called Autoplicity back and reported my findings. They said they would cancel my order but have yet to refund me or send me any correspondence or confirmation on cancellation. It has been a week.

Amazon.com, here I come.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process