"I would give 0 stars if possible.
I ordered and paid for parts on 3/25/23. Those parts were allegedly on "backorder" for nearly 9 months. At which point the order was canceled and going to be refunded per an email I received numerous times. I have had to contact them on (6) separate occasions over 3 months and still haven't received a single response from anyone that can correct the situation. As it turns out, the parts I ordered are still available and in-stock at the manufacturer and not on "backorder" as they state. I have requested a check to be mailed, or for them to source the parts and drop ship them directly from the manufacturer. Still no response. I will update this when a resolution is eventually reached, but I'm not holding my breath.

Update: Turns out blasting them with a negative review is how to get their attention. After 3 months of hounding them to get my refund, this negative review finally got their attention.

BUYER BEWARE, their poor business practices and passing blame to a non-responsive department that cannot be contacted directly, I highly recommend that you save yourself the headache and take your hard earned money elsewhere."

"Bought a part they have listed on Amazon, they sent the wrong part and even still have the wrong part for sale on Amazon. There are literally thousands of complaints of them doing the same thing. They send the wrong part and then charge the customer ridiculous "handling and restock" fees for the mistakes they make. They don't even have to sell anything to make money. This is blatant fraud, I'm not sure how they've gotten by with it for so long or how they're still allowed to sell to and defraud Amazon customers. I should have checked autoplicity reviews before ordering but I assumed it was safe since was going through Amazon. Save your time and money and find a reputable company to buy from. I learned my lesson "

"i ordered a part from them paid extra for 2 day shipping when i finally received order 3 days late it was the wrong part then i had to pay to ship it back and was only refunded for the part, not the extra i paid to have correct part in two days and the shipping to send back to them .they sent wrong part… late… and i have to pay for it?? how that work?"

"They refused to return funds on cancelled orders

DO NOT DO BUSINESS WITH COMPANY
IT IS A SCAM
"

"Part was to be here May5,I followed the shipping progress each day and it did not show up on the 5th.Next day I checked the shipping schedule and it said a label was created and part was waiting to be picked up. The first shipping info was an out right LIE!
I was forced to go to a junk yard because I needed that part by May 7th.
I contacted AUTOPLICITY about returning the part.
They sent instructions on how the condition of the part was to be sent back,DID THAT. They DID NOT say any where that there would be a restocking fee, and they charged one.
They LIED and deceived me and I should pay them for their deceit ?
DO NOT TRUST THIS COMPANY !!!





"

"Ordered $750.00 dollar part was identified as "in stock" so I ordered it. A week later I received emails saying it was shipped! Next day received an email saying that the order was canceled!!!! WTF!! My business on hold for another week while I find someone who is honest and not promising BS!!! NEVER USE AUTOPLISITY!!! IT'S A SCAM!!! HO BY THE WAY I HAVE NOT BEEN CREDITED YET!!!"

"Had to return a small part and it cost me 30% restocking fee for a total of 155 dollars plus 28 dollars and i am out 183 dollars and have nothing to show for it. stick with amazon or ebay they would have returned it for nothing."

"These theives will rip you off they have twerp brain customer service they hold your product and the money buyer beware do not purchase here ever. You will be sorry Veronica **** **** fat lard ! Eats Fajitas all day and eats roaches. Stinky can you smell her from where your at ?"

"Paid for a case of six filters, received one. Made it Impossible to return.
Cheats and liars."

"I ordered a lift kit and only received 1/3 of it and have been waiting for the refund for 3 months and they've told me it's been processed every day that I've called. They said they would deposit it back to my account which was closed and did it anyways then said they would send a check and never sent it then said they would send it to my PayPal account which they still have not done. And the packaging was so damaged that I could not accept it. This is ridiculous and stressful. Do not do business with autoplicity!"

"Ordered some parts and paid for overnight shipping to finish a customer of mine‘s car they ship the parts out two days later and the delivery was from a week to that day. Or somewhere else if you’re in a hurry these people are incapable "

"I ordered a part I needed asap with $18 two day shipping. Autoplicity shipped my part with standard ground shipping and it was going to take 6 days to arrive. I called them and they confirmed it was shipped wrong. I asked if they could ship out another one expedited since I needed the part asap. They could not help me, they told me to refuse shipment and I would get a refund. Then after they get the part back and numerous phone calls they told me they do not give out full refunds. I asked for a supervisor and finally they agreed to refund my money. Terrible service and a terrible company. Not a single apology for messing up my shipment and every service person I talked to was somewhat rude. Definitely think twice before ordering from this outfit."

"Paid for express shipping 4 days later the item still had not shipped, you can not trust them to deliver your parts on time. I was able to cancel the item. I thought I would save a little and try buying from them instead of our regular supplier. Ended up costing me more money to have it expedited shipping.
Bottom line is don't but from autoplicity, the fact that they can't even ship a part they say they in stock, even after 4 days. "

"I ordered a new dual alternators, for my king ranch dually. They came on different days. I purchased new, spent a lot more money for new, but they shipped and sent remanufactured. Spent $541.00 for what could have been purchased for about $300 for reman. Don't like reman. Wanted brand new. Called autoplicity spoke to someone said they would call back in an hour and refund the difference. Well that never happened. I installed them because I need the truck. Of course they didn't do what they said they wood. Now the story is you installed them so we can't refund you anything. Just another bunch of lying scumbags."

"Don’t bother buying from here, you’ll never get your product. Bought 3 items that said would be delivered in 2 days. Nope. A week later I called to inquire where I received the worst service possible. I was then informed it would be TWO WEEKS for my order to ship. Then I was called a liar because I told them
At purchase I was told two days. Ridiculous and unprofessional company. If you’re willing to not be valued as a customer, wait a ridiculous amount of time for your parts and be treated like crap— this is the store for you! Me? I’ll shop elsewhere from now on. "