"I big Thumbs up to this website for providing me great service! I will definitely recommend you to everyone I know! Kudos! "
"I was trying to check on parts for my vehicle. I was of course hesitant to order car parts online but gave it a shot to this website. To my surprise the part fits well in my truck. I am planning to order more. Let me know your next sale please! Thanks again. "
"well, it was my first time ordering a car part online and it turned up real good! The part came too fast and fits my BMW perfectly! OEM parts are really expensive so ordering from autopartsway is amazing, saved lot of buck! Thanks and will definitely order from you again! "
"She answered all my inquiries. Very polite. I looking forward to do business with you guys! Thumbs up!"
"Ordered Turn Signal Light and it fits well and my vehicle.. Thanks so much for the fast shipping"
"Package arrived within the time frame.."
"Autopartsway is now my choice of seller. They delivered within 3 days and the customer service is very friendly. They assisted me choose the correct part. Very satisfied customer here."
"I'm very satisfied with my order! Thank you autopartsway! Will be ordering more soon!"
"Autopartsway.com had the best price on the starter I needed. I selected regular ground shipping and received my order in just 2 days. Amazing service and prices. I highly recommend this company and will use them myself in the future."
"I ordered a set of steering rack bushings over the weekend and they showed up early tues morning, great. They are exact OEM items, was easy to tell as manufacturing marks were exactly the same. My beloved Turbo is tight and perfect. I will be coming back to auto parts way for sure!"
"Received refund for shipping even though I did not ask due to overnight delivery was not received."
"I made a substantial order on November 25th, and received a used scrap front driveshaft. Over 12 emails back and forth to the "Customer Service" team and this has still not been resolved. Photos and the complete email chain, including all times I've called the phone numbers (well hidden by APW, they absolutely do not want to deal with human beings) and the nature of these calls. It is December 22nd and I still have not received a refund, let alone a shipping label to return the part in the original packaging.
To call APW, an applet is available on the website which calls the user back from a "No Caller ID" number. The phone numbers for customers are available on the BBB website- calling results in being automatically disconnected ~10 minutes later after an "internal error" is cited. For best results, it is advisable to select option 1, Sales.
For kicks, if you're in the position of having to call this company, ask the person on the other end what country they're physically sitting in. To call APW "Canadian" will seem like a gross misstatement after the answer is revealed. "
"I placed an order for brakes.. They shipped the wrong rotors! I sent them back for a refund (they didn't have the right ones in stock) but 40$ were missing on the refund! I strongly do NOT recommend this site to buy auto parts. "
"Great prices, fast shipping, but horrible customer service. I placed 3 orders with them over about an 8 month period. The first 2 were flawless. On the last one, I bought a part that would not fit my car. I tried to return it. The return authorization process is totally automated, so I got my RA number. However, I never got my money back. I sent them 4 emails; be wary, they promise that all emails will be responded to in 24 hours; I never got a response. I called them 5 times on the phone (the number is buried in the site); each time, I was put on hold for 15-20 minutes; each time someone picked up the receiver then cut me off!"
"Ordered 4 window motors of a specific kind they sent one correct one and 3 wrong parts. After calling the store got a return label, & returned the parts for a full refund."