"I ordered a 2003 motor and they sent a 2001 and the motor looked like it had been soaked and set outside. Then on top of that they still charge me $360 for the shipping. "
"GOT ME !!!FOR WRONG PART.HALF MY MONEY BACK,RESTOCK,AND HAD TO PAY MYSELF TO SEND BACK."
"Ordered a part and while away on vacation they attempted to contact me. Since I didnt receive the calls or email tgey charged me $140 to take the part back. Never even recieved the part!! Nowhere did it say they were going to need to set up delivery!! Terrible service!!"
"Got wrong part they sent the right one right away got to keep the first one also.thanks very much "
"Ordered a part it was wrong so I sent it back for a refund. That was over 2 months ago. Still haven't received after numerous calls. Been nothing but lied to. I actually had to get my attorney involved. Still waiting. Will never order from here again."
"We needed a 722.9 transmission for a Mercedes. We thought we found a correct one, but Automotix staff recommended another. Price was excellent. Shipped in five biz days from Dallas TX to BC Canada. On arrival we confirmed the unit, and inspected it. Drained all oil: crystal clear blue fresh transmission fluid. Dropped the filter and the valve housing. Mounted it, serviced it. Shifts beautifully. Excellent experience. "
"They sent me a damaged transmission that I paid nine hundred dollars for so once it arrived I refused to take it because a damaged transmission wasn’t part of the deal one the lady’s in customer service was terrible and was very rude not understanding at all they gave me no explanation for the damaged transmission and I had to wait nearly three weeks for my refund I highly recommend that no one purchases car parts from them it was a complete waste of time and nine hundred dollars."
"I a Lexus car seat they said was gray, when it arrived it was tan. They said I would have to pay return cost, even though they made the mistake. Then they said if I drove 200 miles and returned it to one of the hubs they have it would be waved. Drove the 200 and they still stiffed me for $170. Total rip off. "
"they promoted a full axle assembly with leaf springs in good working condition. I received an assembly with no leaf springs as well as rust and holes in it. not the quality product they promote and take pride in. they also did not ship the product until the day I was Supposed to receive it and the company refused to honor their 30 day money back guarantee with out me covering the original shipping (which they claim is free) as well as return shipping. poor products and poor customer service. how are they still in business selling salvage yard junk! without even refurbishing it, they want to charge double the cost for a less quality product. had I known this was what I would get i would have tried my luck at the junk yard first!"
"I ordered a rear axle from this company and then decided to change my mind because it took them two weeks to send the order. So I canceled the order and asked for a refund they waited for the order to come back to theme before they can issue the refund. Even after they receive the shipment of their own merchandise, I am still having problems receiving my refund. I paid through amazon pay thinking that it would be safer versus paying them directly. But Amazon can only pay the refund from the seller. So Amazon pay is waiting for the seller to refund them to pay back the money. Im out $598.00. I should have researched more before buying anything from this company. It’s a total scam. They are very rude. I spoke with a Brittany and Tom. They were both very unprofessional. They scream at you on the phone and give you no comfort in the situations. I have a recording of the whole thing as well"
"There’s people are a fraud! Do not do business with them. They ripped me off for over 1200$. They also sell extended auto warranties. Total scam!"
"I will never purchase another part from these people, the website photo isn't even a real picture of the part and the part was filthy when it arrived and when I wanted to return it took a month to get ahold of them! And now they want a portion of the return, absolutely the worst company for used parts I've seen, find your parts elsewhere people. "
"I had a used Land Rover transmission shipped to my technician. It was shipped and arrived on time and was in the condition as described and expected. Installed unit operates perfectly. Thanks. "
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"So far so good with this company. The transmission on my 2017 camaro went out completely. I called and spoke with a lady who answered all my questions and was very polite. 30 day money back guarantee and a 1 year/12,000 mile warranty with the option to extend the warranty. I picked out a transmission with 10,000 miles on it. Had it shipped to my dealership with no problems. Maybe took four business days from Louisiana to Circleville, OH. My mechanic calls me and says the transmission was installed. Everything is shifting just fine.
I was well aware of the gamble of purchasing a used transmission. It could have gone into my car and not worked at all. Then I'd have to deal with the hassle of re-shipping the part back and STILL having to pay for the labor. But it worked. The transmission is in my car and working fine. The ordering was simple, a very promising warranty and customer service was polite. I would highly recommend this company!"