"they never respond to ANY inquires (website or phone). Have tried a dozen time to reach someone with no avail. Made order on-line, took my $$, never sent me an email confirmation of the order. I honestly think they just stolre my money. I will report them to the BBB"
"I ordered a cd player with my credit card. Their website showed my purchase confirmation, however, I never received an email confirmation. The next day my credit card company called me about two unusual charges on my card on the other side of the country (USA). They were fraudulent charges. My Audiogurus order and the credit card fraud were NOT unrelated I am quite sure. Having no way to contact Audiogurus, I wrote them a letter cancelling my order. I also informed my credit card company to not honor the Audioguru charge on my card. Audiogurus, IMO, is a scam site dedicated to capturing your credit card info. DO NOT ORDER ANYTHING FROM AUDIOGURUS."
"Found the rcvr I want, placed the order, got an error kickback stating expiration date is wrong on my card. Tried a couple times more, figuring I missed something. Still no joy, so I called, had to leave a msg. Called the next day, still nothing. Called again & selected support & still nothing. Glad my card was kicked & didnt go thru. I'll be purchasing elsewhere. Thanks audiogurus for not answering, you lost business."
"Shame on me! Didn't read reviews first. Placed order online on July 6, 2020. Have not heard a word from this Co. and it's now july 23. No response to 2 emails and 4 phone messages. Don't waste your time even attempting to deal with this do nothing company that must not be interested in selling anything. Thus the 1.2 of 10 review rating. I can only assume they posted the few positive reviews themselves."
"I placed an order with these clowns and they never sent a confirmation. I only had the confirmation from PayPal that my money was in the "Pending" state. Now a over a week has passed an Clowngurus don't answer the phone. They don't return emails. Nothing. I sent them MULTIPLE emails telling them to cancel my order to the email address that is on the PayPal receipt. As soon as the 30 days passes, I will make sure the PayPal cancellation happens. I also warned the Disckgurus that is they ship the order, I am going to t refuse it. But then again, it doesn't look like Analgurus reads their emails. "
"I purchased a cable from this company and paid $85 for 2 days shipping. After 7 days, 5 emails and 5 voicemails, no communication whatsoever and no item. Stay away!!!"
"After two months trying to order a couple of bookshelf speakers I gave up. They never update you on your order or respond to your emails at all, it's hard to reach them via phone. They will give you every excuse possible that the manufacturer is preparing the shipment or that it's backordered, they will promise to call you but they won't. The status of the order will never be updated online. I recommend to stay away from this company."
"I ordered a couple cables almost two months ago. No shipping information, and had to call them 5+ times until they said it had shipped. Nothing for two weeks, called again to have them tell me the product was discontinued and there was nothing they could do. DO NOT ORDER from this site!"
"I ordered an item 18 days ago. No item, tracking info, updates or communication since that date. 8 days ago wrote asking for the status...no response. Done with them, cancelled the order."
"On March 20th I placed my order and received confirmation. By the 26th I had not received shipping/tracking information. No response to my email. I did reach someone by phone who promised to get me the information. By the end of day on the 27th, no call or email. I tried to call twice and went to voicemail. No return call. Did I make a mistake?
March 28th. Called again. This time they answered. Told me product discontinued. It is inexcusable that it was offered for sale on their site and it took 8 days to tell me it's not available. I paid more at Crutchfield, but atleast I know I will get it."
"I sent multiple emails asking for tracking information. I received NO reply. The only email received was for my order, stating the order number and that it would be delivered by ground."
"When I saw reviews on ResellerRatings, I was apprehensive of buying something from them - what gave me comfort is 100% rating on Amazon. I took the plunge and I am glad I did.
Somehow my sound bar came without the remote - "here we go", I thought to myself, "the reviewers on ResellerRatings were right". I wrote an email to Audiogurus customer service and, shockingly, got response within 20 min of my original email! The replacement remote was sent to me the same day via 2-day delivery! Very, very impressed and surely will buy from this company again!
Mark"
"I'm very satisfied with the audio cables I bought. Next time it would be better if the vendor could notify me that my order had been processed. It too me three days of calls and emails to find out "
"this just is not a reliable business. i have had to call multiple times and each time i am promised a tracking number will be issued and the item will be drop shipped. it's going on 3 weeks no with no item and no tracking number. the bottom line is that this is not a reliable business and this review isn't about shaming them, it's a warning to other shoppers on what you're potentially dealing with. there are people who run a business out of their bedroom who are far more reliable and have much better service than this place"
"Ordered on Feb 14, today is Feb 22nd, no communications, no item shipped. Just don"t know what is happening with my order!! Item showed up on March 7th! Called and spoke to Customer Support. He was very helpful and returned my call the same day."