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Verified
5/5

2003-12-09

"Ordered IDE to USB enclosures. They called me and told me that they were out of stock of the model that I ordered but were willing to send me a better model for the same price. Very good experience overall."

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Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-21

"I ordered a cool USB Flash drive/MP3 player. My order was processed quickly, packaged correctly and arrived on time. Their website was easy to navigate. I appreciated the level of detail and the ability to view full sized images of the product."

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Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-03-09

"Very pleasant first time order. My USB 2 external HDD enclosure arrive on time and in great shape. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-02-13

"Excellent seller. Great communication. Adjusted shipping to match Pricewatch ad when asked. Tracking number was not provided online, but the package arrived in a timely manner."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
N/A
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-20

"This was my first time ordering from Audio Exchange, I ordered an external case for a 3.5" IDE hard drive on Friday the 17th to bundle with one of the systems I sell (www.thirdlifecreations.com). The order was delivered Monday the 20th. Very prompt service, I am happy with my order and will be ordering from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-01-13

"Ordered. Received. NO Problem. Excellent Price & Packaging."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

4/5

2002-04-06

"I ordered an Asus CDRW. The retail package was supposed to include Nero 5 Burning software. I was surprised to find that the software was missing. I contacted AudioExchange.com and they offered me a burned copy of the software. I also sent a courtesy copy of my email w/AudioExchange.com to Asus headquarters. The response from both Asus & AudioExhange.com was overwhelming. AudioExchange.com did better than what they promised by providing the actual software (OEM packaging). I also received the software from Asus. Even though everything was resolved I will probably look else where before buying from AudioExchange.com again as my expectations are very high for online retailers since there are so many to choose from. You only get one opportunity to make a good impression."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site