"I have been a customer for nine years. However, in the past 2 years my orders have taken a very long time to come. On 3 occasions only have my order arrived. My most recent order only half came again and I'm waiting 11 weeks for the remainder!!! I have emailed numerous times every reply says the order is closed. I have now asked for my money back and no reply"
"The last 4 times I've ordered, it has taken SIX WEEKS for my order to arrive! The latest time, I could no longer pay by PayPal, I had to pay by etransfer. I followed all their instructions and assumed it had gone through. ONE MONTH LATER they contact me to tell me they're still waiting for my payment, even though they ACCEPTED the etransfer that same night I placed the order. So now I have to wait ANOTHER month because they can't keep track of or process their payments and orders in a timely manner. Then, when I email customer service about the issue, they consistently respond to me with generic responses. Ridiculous! I will never order from Astronutrition again, absolutely terrible experience every single time I've ordered. "
"I did not get my order. I ordered again and paid per express. This time i got my order, but with expiry date has passed!!
Like people here, i was told the same thing. They had shipped it, and i would get a new order, but did not. So i ordered again and took more, because i had to pay per express and everything in it with expiry date has passed! Horrible, NEVER AGAIN!!!!"
"I am very happy that I received my order it came all the way to UK from US and the products are amazing, it was in my home excactly how they wrote it will be here..Definetly happy with that. Thank you"
"
I never got the stuff I paid for!!!!
I ordered some supplements from these guys noting they have an office in Vancouver, with all the prices listed in Canadian. The order was placed at the beginning of February and I still haven't received my item(s). I noted:
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(Their) Shipping Policy:
Shipping via Air Mail is free in Canada on orders over $50. Orders under $50 are charged $7.99. Normal delivery times are 8-11 business days and on the very rare occasion can take up to 15 business days.
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My message/questions to them:
For some reason even though I live in Alberta they chose not to ship from Vancouver BC, but from a US location? This would most certainly put it past 8-11 days, not to mention 15 days with customs.
Why the hell did you ship this order from the states when you have a location in Vancouver? I'm not happy about paying the flat rate which is 75% of the cost of the item in this case, as again I understood it would ship from Canada and you reside in the province next to me, it needs to arrive sooner than 15 business days, as stipulated on your site, please reship with your quickest method and tracking from Vancouver, or cancel this order and refund my money!!!
RE: your 'shipping policy' (and your civic address of 1085 Howe St. Vancouver,) more than implies this order should have been shipped from your Canadian location RE: 'Normal delivery times are 8-11' business days. This item is a gift and needs to be here no later than Feb.16 (10 business days) as it is a gift (& customs may further delay the shipment). If I knew you were not going to honor your own policies, I'd never have dealt with you, very disreputable. Apparently though, you just want to ignore me, this is bad customer service, and an apparent breach of terms; to say the least.
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(& they did generally ignore me) several of their messages to me said:
As we are an international company, we keep our products in different warehouses worldwide. So depending on the item being ordered determines where it is shipped from.
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I spoke to them several times on the phone and they said they were going to ship it again but never did, they gave me some BS (not sure if it was made up) tracking number with DHL, when checking it said
Delivered - Signed for by : SDA PLT CALGARY 11:50 -->
..I'm not home at that time and that is not my signature, did they even ship it, or did they ship it to the wrong address?
In any event these guys do not appear to be a reputable vendor, I have emails (evidence) where they promised to reship and offer a refund but they never did.
"
"awful !!
ordered ephedra 25 online .waited for a month and no delivery (to Germany) . theres not even a tracking number to check on the package status . never going to order from this company again !"
"Good value, customer service and I got my order in good time. I am ordering from London , Uk."
"I have been purchasing 'Melantonin' and the product that I have recieved contains high quality product.
I'm please with my purchased goods from AstroNutrition and I will buy from them again. :)"
"I just want to say a big thank you to all the staff for they help I brought a talking pedometer for my hubby and I needed one that was easy to use I put you on face book and told all my friends about you and how good your website is many thanks for all your help Marion"
"Ripp Off
False and misleading advertising.
They show you one product and send you another. "
"Everything went well with my purchase. Emailed prior to ordering and had all my questions answered. Products selection and prices were the best I've seen
"
"Great prices for both shipping and my supplements. Very happy to have found them! Will continue to use in the future"
"This is a great site! By far the best prices I've found for supplements online, as well as shipping. Me and my whole family shop on here regularly. If you ever have questions about your order, the customer service team are always happy to help. It's nice to receive such personable service as this is rare for online companies. "
"Always good service from Astro. I've ordered before and will order again soon. "
"Excellent site! Great selection and prices. They answered all of my questions and their customer service was prompt and spot on. Definitely returning to purchase more supplements."