"We have used Arvixe for years and it served us well – than about a month ago they complained that we used to many “inodes” (files) on our “unlimited disk space” account. So, unlimited disk space is, well, limited – so they should admit to that. The number of files has not changed much is years, why this now, we don’t know. We don’t use that much space, but it is a lot of small html files (generated from models).
But, we found some folders that we could live without and deleted them the next day – the number of files should be below their limit. We thought this was the end of it. There was no further warning from then that there was still an issue.
Over a week ago they said our account was suspended for not complying with their “fair use policy”. So our web sites, email are down – all data locked up. We have responded to their “ticket”, contacted customer service tree times. Each time the person on the phone says they can’t do anything but that a “senior admin” will contact us within a few hours to resolve it. We have never been contacted, we can’t get to our web sites and we can’t get through to anyone at Arvixe who can do anything or cares. We ask to speak to management, not possible.
This is the most customer-hostile experience I have ever had. That, combined with the false advertising about “unlimited disk space” rates them as the worst possible kind of business.
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"Customers are pretty uncomfortable and annoyed by their services as to our research reveals. Better try out https://verdina.net/ . No one has complained, in comparison there are lots of customers asking for our services and offers annoyed by other hosting providers' services. We differ with fast, secure, reliable servers; powerful dedicated hosting on enterprise hardware; experienced, kind and responsive support 24/7. Coupon code for 10% off """
"I wish I could give 0 stars. The service started out OK - not great, but decent for the price. A few uptime issues happened and they ignored them/brushed me off when they happened. Now it is chaos - nothing works and the servers are down more than they are up! This is a terrible experience. I have clients angry at me for it now and my business is suffering because of it. "
"I just couldn't stand to see the 10/10 rating listed here since there is only one other review. And that one looks highly suspect to me. So here is a review from a real customer to balance it out.
Arvixe sucks.
I have used various web hosting companies for over a decade with no problems. When I moved my site to Arvixe, I was shocked to see how much slower it loads than at previous hosting companies. More than twice as slow. I tried various techniques to speed it up but to no avail.
They also do not offer any regular backups of your web site, despite their main page advertising it. If you inquire, they'll point you to a blog post that says backups are your responsibility. Not only do they not care, they are extremely rude.
I have also (randomly) noticed my site completely offline twice after just a couple months of service. I cannot even bring myself to sign up for a service that pings the site to see up-time because I know it will just depress me. My site was never offline during the prior year.
Want to try chatting with their support? Good luck. Sit there and watch an automated message come up every 30 seconds or so about how important you are to them, but good luck getting a human being to actually chat with you."
"I've used many Web and online services hosts over the years. Even the best--of which I've only found a few--eventually disappoint.
Arvixe has been the singular exception. I spent many, many hours over a long period of time researching Web hosts before selecting Arvixe. From the very beginning, there was one thing that made Arvixe stand out from all its competition. That is the values of the company's owner.
Arvixe is more transparent than any other host I've ever done business with. The management and employees don't try to hide things. They're very upfront with every detail of the firm's operations. This is in stark contrast to their competition.
The management of Arvixe also values accountability. Every policy has a purpose. Every employee is honest and forthright. The company reasonably expects the same from its customers. Arvixe uses ingenious methods of preventing rogue customers from monopolizing system resources. Therefore, their services are never "oversold."
Of extreme importance is that every employee is very highly competent! They not only treat customers with respect, but consistently have exceeded my expectations with personal, detailed responses to every inquiry. In fact, each communication I've had with the company has been handled with greater detail, courtesy, responsibility and professionalism than any other hosting company I've ever used.
The services I purchased from Arvixe are provisioned from one of the world's largest data centers. Of course, this brings with it all the advantages of massive bandwidth, enterprise class facilities and failsafe operation.
Quite unlike every other hosting company I've ever used, each application available in my hosting package meets the highest standards in the industry for features, performance and reliability. Best of all, the implementation and administration of these systems and services by Arvixe is flawless.
As good as the story of Arvixe is in terms of performance, it gets even better. Their pricing is extremely competitive. In addition, I used a coupon I found on the Web while doing my research and the discount it provides is applied for the life of the account!
Arvixe represents an extremely rare occurrence of doing business with someone who just keeps delivering pleasant surprises.
Finally, after years of wandering, my Web sites and online services have found a permanent home. "