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Product & services pricing
8.56/10
Chance of future purchase:
9.73/10
Shipping & packaging:
9.40/10
Customer service:
9.84/10
Return/Replacement policy:
9.64/10
Featured Review



5/5
2018-10-14

New customer, forever customer.

"This was my first purchase from Article and it was excellent! The shipping was extremely fast (ordered Monday, delivered Friday!), straightforward, and amazingly well communicated along the way. The couch is a dream! Highly recommend. Not even sure how I stumbled on this company and admit that not being able to sit on the couches before ordering made me a little uneasy. However, the extremely descriptive and consistent customer reviews gave me confidence in the products - and the return policy is amazing (didn't need to use it, but glad to know it's there!)"

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5/5
2018-10-14

couldn’t be more happy!

"if you’re on the fence about buying something on article, let me be the one to tell you to go for it!! the quality is amazing and exceeded my expectations. it came right on time, the person who delivered it was great and called me about 20 mins before he was there to drop it off! the couch is amazing and i i so glad i didn’t buy anything else. i took the picture of the couch i purchased (before i purchased it) to our local furniture store, and they basically said to get the one from article. no place was going to give you that price for the quality! "

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5/5
2018-10-13

Excellent Products & Service

"I am very pleased with the quality of the Svelte chairs I ordered. I have also ordered a couch, chair, and ottoman from Article in the past. Everything about Article is 5 stars: quality, value, and customer service. I will be placing a third order soon. :)"

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5/5
2018-10-13

Exceptional

"Quality was excellent! Easy to set up, fast delivery and even great packing! We will be ordering more!"

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5/5
2018-10-13

Fantastic buyer experience

"Products are beautiful, easy to assemble and otherwise as advertised. Prompt delivery & free lightbulb included!"

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5/5
2018-10-13

Article

"I love article. The product prices are reasonable, delivery is quick and the product is great! I love their pieces! "

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5/5
2018-10-13

Great furniture, great experience, great company.

"Article answered my many random questions and were very helpful. I felt completely at ease, ordering the item, online. They made ammending my order easy, when I decided to add an additional item. Also, the courier company was very prompt and professional"

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5/5
2018-10-13

I could fill my whole house with Article furniture

"I now have a sectional, dining table, coffee table, and end tables from article. Everything has shown up in the time frame listed and was packaged very well. Assembly was easy (although I had to fight the packaging that the hardware came in) and quick. I love the way everything looks and the quality is top notch. "

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5/5
2018-10-12

Design and Quality

"Great comfortable chairs with a nice design. Service was polite and we are very happy with the whole experience!"

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5/5
2018-10-12

Excellent style, service and value

"Bought couch, chairs and ottoman earlier. Great experience from ordering, to order status, delivery schedule and delivery.

This time around. Ordered a mirror which I had my eye on for a year and the experience was great again.

Everything I bought is awesome, not just for the price, but it could have easily been a higher price and still be a great find
"

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5/5
2018-10-12

Smooth transaction

"I have a table set from this store for 3 years already. Prime quality! Smooth delivery. Recently ordered more chairs. Recommended to a friend, she is happy with her purchase as well."

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5/5
2018-10-12

The best

"Article has got the online sofa purchase model nailed! Great products. Great service. "

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5/5
2018-10-12

Excellent service, excellent products, a great price!

"Excellent service, excellent products, a great price! "

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5/5
2018-10-12

LOVE AT FIRST GLANCE!!!

"I absolutely love my Sven sofa in grass green. I was stalking this item on the website for months before I pulled the trigger to purchase this beautiful piece. Let me start off by saying it arrive to my home so much sooner than I had originally anticipated. Next the color is beyond gorgeous... bright! Another thing I have to add is that it is so much more comfortable than I thought it would be. It’s also very deep. I have a cat and a one year old baby, so far it’s standing up very well. I rotate the back cushions to make sure that it wears on evenly! Anyways I will be ordering again from a article! Highly recommend! "

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1/5
2018-10-11

In shipping limbo and no followup

"I purchased a sectional, two rugs, accent chair and rug on Sept 1, 2018. I checked before I ordered that there was nothing back ordered with the live agent. Three weeks later, close to the estimated delivery date I still had no emails my items has even left the warehouse! So I emailed them and then they told me the lamp was backordered and gave me a new ETA dates for October for my entire order. I asked article to split my order or cancel the backordered lamp. They split the order. Finally part of my order made it to the shipping agent first week of Oct but they won’t ship to me till rest of order arrives. I again asked to either allow me to pay shipping twice or cancel the rest of the order that is holding back the big pieces (sectional). Article contacted the company to send me what they had. I was grateful but today was the last day of the arrival date of the rest of the items and they didn’t arrive. I just felt let down by their estimation delivery dates and lack of any follow up if items are delayed unless you reach out to them. Their slogan is to not let customers be in a “shipping limbo” on their website. I am still in a limbo...."

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Rep reply posted 2018-10-12
A rep from Article, article.michelle, has responded:

“Hello Vicki,

My name is Michelle, I'm one of the assistant managers here at Article. I w...”