ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5
Verified
5/5

2011-02-13

"I ordered a jack from these guys. Best pricing and shipped fast. About a month ago I needed oil for it and called. They picked-up the phone and called me back with the right oil type. They really went out of there way for me. Good guys. I'll buy again... you just don't get service like that anymore. Especially on the Internet. Ralph Hansen."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-01-10

"I purchased some crowsfoot wrenches from Arizona Tools. I later bought an American made tap & die set. Each time, I got a good price and they shipped it quick. No complaints. I like the layout of their site too. It's easy to find what I need."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2010-07-04

"I needed a Big Easy door opener tool, so I found one at Arizona Tools. Their web site said the tool was in stock with same day shipping, so I ordered it late Friday June the 25th. 2010. I did not expect this tool to ship until the next Monday June the 28th. However when I had not heard anything from them by Wed. June the 30th, I called to inquire about my order, the man in cust. service was amazed that I could not understand that some others cust. may be ahead of me. I informed him that his site was what caused me to think my order would be shipped the next working day, after all it did say In Stock, same day shipping. I was not pleased with this company or their service. I will not purchase from them again. My order did finally ship on July the 2nd. 2010. Seven days after ordering, one thing they did do fast was charge my credit card, the posting date on it was June 26th.

Thurman Speer
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
3/5

2006-04-04

"Arizona Tools sold me a defective silver tarp, but good service. Grommets on all 4 corners were poorly attached, and one not-at-all.
Nice Customer Service Issued me a partial credit, so that I used to buy a grommet attachment kit.
They need to check corner grommets on their other tarps!
Low prices, but very restrictive return policy.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use